Counter Sales Associate

Priority Dispatch Corp.; Northport (AL); On-site; USD 26,000 - 33,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Counter Sales Associate at our Northport, AL location to be the face of the branch, assisting customers at the counter and over the phone, and entering orders into the Solar/Eclipse system.

The role requires accuracy, strong customer service skills, and knowledge of residential, construction and commercial plumbing products is a plus.

Hours are Monday through Friday, 7:30 am to 5:00 pm, with a safety‑first approach and opportunities to grow within the branch.

Qualifications

• Two years of experience in a customer service/sales environment.
• High school diploma or equivalent; three years of warehouse/customer service experience.
• Interest in plumbing products and willingness to learn.

Responsibilities

• Notify the order creator of inventory or delivery delays or problems.
• Stage will-calls within one hour.
• Follow company policies with a safety-first standard.
• Greet and assist all customers promptly at the counter or via phone.
• Input customer orders accurately into the Solar/Eclipse system.
• Maintain product, technical, and system knowledge; perform duties safely.

Skills

Customer service

Sales

Communication

Education

High School Diploma

Tools

Inventory management systems

Job description

Job DetailsJob Location: 22 Northport Electric - Northport, AL 35476Salary Range: $19.00 - $24.00 HourlyBe part of a dedicated team!

Counter Sales Associate

We seek a proven contributor to join our branch operations as a Counter Sales Associate. The ideal candidate is an energetic team player whose primary role will be assisting customers at the counter. The candidate must be interested in innovating to solve business problems, be willing to immediately tackle key challenges, and thrive in a customer service/sales environment.

Hours: Available to work between the hours of 7:30 – 5:00 pm / Monday - Friday

Summary of Job:

Responsible for delivering products to customers and being the face of PWSG This position requires you to assist customers in person and over the phone, entering orders in the Solar/Eclipse system, reviewing/selecting orders, and ensuring customers’ needs are met professionally and courteously. Knowledge of residential, construction, and commercial plumbing products is a plus. Responsible for providing excellent customer service to all customers by providing the right material, quantity, and promptly.

Requirements:

• Be at least 18 years of age
• Valid driver’s license and verified safe driving record
• Work in a warehouse setting; some outdoor exposure during the workday; temperature is not controlled
• Required to stand and walk for long periods.

Essential Functions:

• Notify the order creator of any inventory or delivery delays or problems.
• Make sure will-calls are staged within one hour.
• Understand and follow company policies and procedures. Always operating with a safety-first standard.
• Ensure all customers are promptly and professionally greeted and assisted at the counter or via phone
• Accurately, completely, and promptly input customer orders into the Solar/Eclipse system by obtaining all pertinent information.
• Strive to continuously improve product, technical, and computer system knowledge.
• Perform all assigned duties safely and efficiently adhering to all company policies and procedures.
• Perform other duties as required or requested by management.
• Undergo pre-employment screenings, including background check and drug screen.

Benefits:

• Competitive salary and performance-based incentives
• Comprehensive health benefits package
• 401(k) retirement plan with employer contribution
• Paid time off and holidays
• Professional development opportunities

Education: High school diploma or equivalent; three (3) years of warehouse-related/customer service experience.

QualificationsQualifications:

• Two (2) years of experience in a customer service/sales environment.

Preferred Qualifications:

• Knowledge of residential, construction and commercial electrical, plumbing and lighting products is a plus.
• Experience with inventory management systems or related software.

Skills and Qualifications:

Excellent organizational skills; high attention to detail; independent; self-motivated; able to work in a fast-paced, changing environment; excellent interpersonal skills; representing his/herself professionally and courteously; ability to communicate clearly in writing and verbally; ability to multi-task, work under deadlines, and prioritize projects to meet deadlines with high levels of efficiency and accuracy.

This position description is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities, or requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. PWSG reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs, subject to reasonable accommodation.

PWSG is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.