Counter Sales Associate

APR Supply Co.; Mechanicsburg (Cumberland County); On-site; USD 17,000 - 25,000; Full time

Job summary

APR Supply Co. is seeking a Counter Sales Associate for our Mechanicsburg, PA location. You will assist customers at the sales counter, provide product information, enter orders, and help with quotes and returns. Coordinate with warehouse staff to ensure timely fulfillment.

The role requires on-site work, strong product knowledge, and excellent customer service. Prior wholesale or retail experience is a plus, with a high school diploma or equivalent required.

Qualifications

• Customer service and communication skills to assist trade customers.
• Basic sales and negotiation skills to close counter sales.
• Product knowledge or willingness to learn plumbing, HVAC, PVF, irrigation.
• General computer and point-of-sale skills for order entry and data accuracy.
• Organizational and time-management skills for counter displays and fulfillment.
• Ability to work on-site full-time in Mechanicsburg, PA.
• Prior wholesale/retail experience is beneficial but not required.
• High school diploma or equivalent; additional technical training is a plus.

Responsibilities

• Assist customers at the sales counter and provide product information.
• Enter orders, create quotes, handle returns, and coordinate with warehouse staff.
• Maintain organized displays and support outside sales with follow-up.

Skills

Customer service

Communication skills

Sales basics

Product knowledge

Order entry

Data accuracy

Counter displays

Time management

Education

High school diploma or equivalent

Tools

ERP systems

POS systems

Job description

Company Description

APR Supply Co. is a fourth-generation wholesale distributor specializing in plumbing, HVAC, industrial PVF, and irrigation, with locations across Pennsylvania, New Jersey, West Virgina, Maryland and Delaware. The company serves a wide range of contractors and trade professionals with an extensive inventory and knowledgeable support. APR Supply Co. is guided by core values of Customer, Accountability, Excellence, and Results, with customer focus intentionally placed first. Team members are encouraged to uphold these values through reliable service, quality solutions, and continuous improvement. The company offers a collaborative environment where employees can build long-term careers in the wholesale distribution industry.

Role Description

The Counter Sales Associate is a full-time, on-site role based in Mechanicsburg, PA. This position is responsible for assisting customers at the sales counter, providing product information, processing orders, and helping customers choose appropriate plumbing, HVAC, and related products for their needs. Day-to-day tasks include entering orders into the system, creating quotes, handling returns, and coordinating with warehouse staff to ensure timely and accurate fulfillment. The role also involves maintaining organized and well-stocked displays, answering phone inquiries, and supporting outside sales with customer follow-up. The Counter Sales Associate contributes to a positive customer experience by offering courteous, efficient service and demonstrating a strong commitment to APR Supply Co.'s core values.

Qualifications

• Customer service and communication skills, including the ability to listen, explain product options clearly, and build positive relationships with trade customers.
• Basic sales and negotiation skills, with the ability to identify customer needs, suggest compatible products, and close counter sales confidently.
• Product knowledge or willingness to learn about plumbing, HVAC, industrial PVF, irrigation, and landscape lighting products.
• General computer and point-of-sale skills, including order entry, data accuracy, and use of inventory or ERP systems.
• Organizational and time-management skills to handle multiple customer requests, maintain counter displays, and support efficient order fulfillment.
• Ability to work on-site full time in Mechanicsburg, PA, including standing for extended periods and occasionally lifting moderate weights.
• Prior experience in wholesale distribution, retail sales, or the trades is beneficial but not required.
• High school diploma or equivalent; additional technical or trade-related training is a plus.