Counter Sales Associate

Daikin Comfort; Hyannis (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in HVAC solutions is seeking a Counter Sales Associate to engage with customers through various channels, ensuring a smooth sales process and maintaining positive relationships. The role requires strong communication skills, customer service expertise, and a proactive approach to sales. Join a global team with ample opportunities for career growth and skill development from day one.

Benefits

Benefits effective from day one

Training programs available

Opportunities for career growth

Qualifications

• 1-3 years of sales experience preferred.
• HVAC product knowledge preferred.

Responsibilities

• Maintain accounts through active communication about new products and services.
• Provide excellent customer service via face-to-face, phone, and email.
• Handle all sales aspects, including order processing and quotes.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Education

High School diploma or GED

Some college

Tools

Microsoft Office

Job description

Join to apply for the Counter Sales Associate role at Daikin Comfort.

Job Overview

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position within our branch operations group. The CSR sells the organization’s products and services to prospective and established customers through face-to-face interactions, phone calls, emails, or fax. Responsibilities include understanding customer needs, answering questions, creating solutions, and ensuring a smooth sales process. Knowledge of company policies, procedures, products, and services is essential. The CSR collaborates with Regional or Branch Managers to drive territory coverage and maintain positive dealer relationships.

Why Work With Us?

• Benefits are effective from day one for all full-time direct hires.
• Training programs are available to develop new skills.
• Opportunities for career growth are abundant.
• Be part of a global company backed by Daikin Industries, Ltd.

Key Responsibilities

1. Maintain accounts through active communication about new products, services, and discounts via outbound calls.
2. Provide excellent customer service via face-to-face, phone, and email.
3. Handle all sales aspects, including order processing, quotes, and delivery coordination.
4. Recommend alternative products based on cost, availability, or specifications.
5. Monitor shipment schedules and coordinate with relevant departments to ensure timely delivery.
6. Generate new and repeat sales by providing product and technical information promptly.
7. Educate customers about product features and benefits to enhance sales and satisfaction.
8. Assist with warranties and returns.
9. Collaborate with management to resolve customer issues and ensure policy adherence.
10. Follow up with customers to assess satisfaction.
11. Maintain sales records and reports.
12. Stay updated on HVAC industry trends.
13. Work effectively with all organizational levels to deliver high-quality service.
14. Follow work instructions, procedures, and policies.
15. Participate in additional projects as needed.

Work Environment & Scope

• Work within defined instructions and supervised tasks.
• Work is closely supervised.

Knowledge & Skills

• HVAC product knowledge preferred.
• Proficiency in Microsoft Office and database applications.
• Excellent customer service and relationship management skills.
• Positive professional attitude and ability to handle difficult customers.
• Good phone and email etiquette.
• Ability to handle high customer traffic.
• Effective verbal and written communication skills.
• Organizational and time management skills.
• Attention to detail and accuracy.
• Ability to build positive relationships internally and externally.
• Good judgment, work ethics, and integrity.
• Ability to follow procedures and policies.

Experience & Education

• 1-3 years of sales experience preferred.
• High School diploma or GED; some college preferred.

Physical & Work Environment

• Must be able to perform essential responsibilities with or without accommodations.

Qualified applicants must be legally authorized to work in the United States without employer sponsorship now or in the future.

Daikin provides equal employment opportunities regardless of race, color, religion, national origin, citizenship, veteran status, disability, medical condition, genetic information, marital status, sex, pregnancy, age, sexual orientation, gender identity, political affiliation, or any other protected characteristic.