Counter Sales Associate

Johnstone Supply, The Balsan Group; Broomall (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision insurance

Bonus

Earn PTO hours immediately

Paid holidays

Opportunities for development

401K with company match

Job summary

Johnstone Supply, The Balsan Group, a leading HVAC-R distributor in Pennsylvania, seeks a driven counter team member focused on delivering high-level customer service. You will engage customers, provide product guidance, and process transactions with accuracy.

The role emphasizes detail, strong communication, and the ability to upsell and support inventory management. Growth opportunities and a stable team environment are offered by this family-owned distributor.

Qualifications

• A high school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and different software programs.
• Must be able to bend, stand, reach, pull, lift, and carry items up to 75 pounds.

Responsibilities

• Greet customers and assist them in locating products.
• Answer questions about HVAC products, prices, availability, and usage.
• Handle customer inquiries and concerns professionally and promptly.
• Provide recommendations and guidance based on customer requirements.
• Provide accurate information on in-stock items and quoting processes.

Skills

Customer service

Communication

Multitasking

Computer proficiency

Team player

Education

High school diploma

Tools

POS system

Inventory software

MS Office

Job description

Johnstone Supply is looking for a driven individual to join our counter team—a high-energy, attention-to-detail candidate who can engage with customers with the highest level of customer service.

RESPONSIBILITIES

Customer Service

• Greet customers and assist them in locating the products they need
• Answer questions about HVAC products, prices, availability, and usage
• Handle customer inquiries and concerns in a professional and timely manner
• Provide recommendations and guidance to customers based on their specific requirements
• Provide accurate information regarding the availability of in-stock items

Sales Support

• Process sales transactions accurately using the POS system
• Generate new and repeat sales by providing product and technical information promptly
• Calculate and quote process, discounts, and applicable taxes
• Upsell additional products or services to customers
• Follow up on sales leads and inquiries to generate additional business

Technical Assistance

• Assist customers with technical questions or issues related to HVAC products
• Refer complex technical inquiries to TSA

Administrative Tasks

• Maintain accurate records of sales transactions, customer interactions, and inventory movements
• Assist with general administrative duties such as filing, data entry, and phone/email correspondence

Inventory Management

• Monitor stock levels and communicate replenishment needs to management
• Assist in stocking shelves and organizing inventory

BENEFITS

• Competitive pay
• Competitive medical, dental, vision, and prescription insurance coverage
• Bonus
• Earn PTO hours immediately
• Paid holidays
• Opportunities for development
• 401K with a company match

QUALIFICATIONS

Required

• A high school diploma or equivalent is required
• Strong communication and interpersonal skills
• Attention to detail and ability to multitask in a fast-paced environment
• Proficiency with computers and different software programs
• Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds

Preferred

• 2 + years of experience in customer service or sales

Desired

• HVAC industry experience

Johnstone Supply -The Balsan Group

Johnstone Supply, The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, Vermont, New Hampshire, and New York that is rapidly growing.

We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick-up, and expert-led technical training. business advice and support, warehouse design and management services, and much more !

Core Values

• Hungry
• Humble
• Smart