Hardscapes Counter Sales (31696)

Arnold Lumber Co INC; West Kingston (RI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

Retirement plan with company match

Employee discounts

Job summary

Arnold Lumber Company in West Kingston, RI is hiring for a Hardscapes Counter Sales Associate. This entry-level position in the Sales department focuses on providing outstanding customer service, assisting contractors and homeowners with hardscape materials, and processing sales in a full-time first-shift role.

You will greet customers, help select pavers and stone products, prepare estimates and quotes, and coordinate deliveries with yard staff.

Qualifications

• Experience in customer service/sales preferred.
• 1+ years of Customer Service/Sales experience preferred.
• High School Diploma or GED preferred.
• Knowledge of hardscape products is a plus.
• Willingness to learn and adapt in a retail environment.

Responsibilities

• Greet customers promptly and provide knowledgeable, professional assistance.
• Assist customers in selecting hardscape materials including pavers, retaining walls, natural stone, edging, aggregates, masonry products, and installation accessories.
• Prepare accurate estimates, quotes, and sales orders.
• Process customer transactions, special orders, returns, and payments.
• Coordinate material availability and delivery schedules with yard personnel and dispatch.
• Maintain current knowledge of manufacturers' products, installation methods, and industry trends.

Skills

Hardscape knowledge

Customer service

Sales experience

Computer skills

Team communication

Organizational skills

Education

High school diploma

Tools

POS system

Job description

Job Details

Level: Experienced

Job Location: Masonry - West Kingston, RI 02892

Position Type: Full Time

Job Shift: First Shift

Hardscapes Counter Sales

Arnold Lumber Company is a fourth-generation full-service lumberyard headquartered in West Kingston, RI, with additional locations in Bristol, Cumberland, Wakefield, and Westerly, serving local communities for over 110 years. Arnold Lumber is more than just a retail building material supplier; it is a cornerstone of the local communities. In 2025, its commitment to quality and excellence in the workplace earned it recognition as a winner in the Providence Business News Best Places to Work in Rhode Island. #PBNBPTW

If you are seeking a rewarding position with an opportunity for career growth – we want, YOU on our team!

PURPOS E:The Hardscapes Counter Sales Associate is responsible for providing outstanding customer service while assisting contractors, landscapers, builders, and homeowners with the selection and purchase of hardscape materials and related products. This role is the entry-level position in the Sales department and will be responsible for operational processes and procedures in the respective department.

ESSENTIAL FUNCTIONS

• Greet customers promptly and provide knowledgeable, professional assistance.
• Assist customers in selecting hardscape materials including pavers, retaining walls, natural stone, edging, aggregates, masonry products, and installation accessories.
• Prepare accurate estimates, quotes, and sales orders.
• Process customer transactions, special orders, returns, and payments.
• Coordinate material availability and delivery schedules with yard personnel and dispatch.
• Maintain current knowledge of manufacturers' products, installation methods, and industry trends.
• Recommend complementary products and upsell when appropriate.
• Answer phone calls, emails, and customer inquiries in a timely manner.
• Resolve customer concerns professionally and efficiently.
• Maintain organized product displays, showroom samples, and promotional materials.
• Work closely with outside sales representatives, purchasing, and warehouse staff to ensure exceptional customer service.
• Assist with inventory management, including cycle counts and special-order tracking.
• Follow all company safety policies and procedures.

OTHER JOB DUTIES

• Ensuring that the counter is always staffed
• Begin development of knowledge in all products/merchandise sold through the store
• Maintain Inventory and Housekeeping in your work area and any area assigned to you by your manager
• Develop knowledge of store and company procedures relating to stock, sales, returns, delivery, invoicing, special orders, receiving, and transfers that enable proper coordination of store services to customer
• All other duties Perform all other duties as assigned including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Qualifications

COMPETENCIES/SKILLS

• Experience in hardscapes, landscaping, masonry, construction materials, or building supplies is strongly preferred.
• Knowledge of pavers, retaining wall systems, natural stone, and related installation products is a plus.
• Self-motivation and the ability to learn independently
• Ability to effectively read and write and good math skills
• Computer proficient
• Good social and verbal communication
• Outstanding customer service skills
• Excellent organizational skills
• Ability to effectively communicate and work with a team of employees at all levels in an outgoing friendly demeanor.
• The ability to learn and utilize updates and modifications to computer systems as they occur.
• Ability to work occasional Saturdays during peak season.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Ability to lift up to 50 pounds.
• Ability to walk/stand for long durations (duration of shift excluding breaks).
• Vision abilities to include close, distance, peripheral, color, and depth differentiation.
• Use of hands and fingers for fine manipulation.

EDUCATION & EXPERIENCE

• High School Diploma or GED Preferred
• 1+ years of Customer Service/Sales experience preferred
• Entry Level Knowledge of products within the department for Promotion and Sale

WHAT WE OFFER

• Competitive pay based on experience.
• A comprehensive benefits package offering health, dental, vision, and life insurance.
• Paid time off and holidays.
• Retirement savings plan with company match
• Employee discounts on building materials.
• Ongoing product training and professional development.
• Opportunities for advancement within a growing company.