Counter Sales

Cross Company; Greensboro (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Cross Hose & Fittings in Greensboro, NC is seeking a Retail Hose Production Associate to serve counter customers, fabricate hose assemblies to specs, and manage sales transactions. You will work in a fast-paced showroom environment, ensuring accuracy, safety, and high-quality service while supporting delivery coordination and product inquiries.

Responsibilities include assisting with product selection, processing orders in the ERP system, maintaining a clean workspace, and continuing product

Qualifications

• Customer service oriented retail experience preferred
• Ability to read measurement tools and follow specifications
• Physical capability to lift 50 lbs and stand for long periods

Responsibilities

• Serve counter customers with identification, fabrication, and certification of hydraulic hose assemblies
• Fabricate hose assemblies to customer specifications following standards
• Maintain a safe, clean showroom and work area
• Process counter orders using ERP system
• Use digital collaboration tools (G-Suite, Zoom) as needed
• Assist with product selection, delivery details, and inquiries
• Ensure knowledge of product availability, pricing, and terms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Hose Production Associate

Inside Sales Full Time Sales Greensboro, NC, US

30+ days ago Requisition ID: 2057

At Cross Company , we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership : we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Job Summary

Serve counter customers through identification, fabrication, and certification of hydraulic hose assemblies, fittings, and associated equipment and facilitate the retail transaction of those products.

Why Cross Hose & Fittings?

With Cross Hose & Fittings, your hard work is rewarded with upward mobility to progress in a fulfilling career of solving customer problems with speed, superior product, and technical expertise.

Essential Functions

Customer Service: Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.

Hose Assembly: Fabricate hose assemblies to customer specifications while meeting Parker and Cross Company standards.

Safety & Quality: Maintain a safe, clean, and organized showroom, desk, and assembly area.

Learn: Continuously improve and apply product knowledge to become technically proficient.

Additional Responsibilities

Use established processes to identify, diagnose and resolve technical issues.

Address inquiries regarding technical services and product training.Provide information on product availability, pricing, credit, and FOB terms.

Assist with delivery details, product selection, and related inquiries.

Process counter customer orders using corporate ERP system.

Daily use of digital collaboration platforms, (G-Suite, Zoom) and phone systems.

Establish value by communicating product advantages early in the sales process.

Pass NAHAD Hose Safety Institute requirements and earn Parker PTC certifications.

Complete all assigned individual performance and development goals.

Perform various, miscellaneous tasks and projects as directed.

Communicate all significant customer and supplier issues to the Retail Sales Manager.

Mechanical aptitude

Team work oriented

Self-Motivated

Creative problem solving and troubleshooting

Good judgment

Composed under pressure

Communication

Organization

Detail oriented

Physical and Mental Requirements

Read a tape measure, digital caliper, and other measurement tools

Capability of executing rigorous physical effort and manual dexterity

Ability to lift 50 lbs.

Stand / Walk for duration of work hours

Obtain and maintain forklift certification

Education & Experience

One year experience with basic warehouse equipment and procedures preferred