Counter Parts Sales Representative

FleetPride; Massachusetts; On-site; USD 42,000 - 58,000; Full time

Job summary

FleetPride is seeking a customer-focused sales representative to assist customers by phone or in person with heavy-duty parts. You will locate parts, confirm pricing, and fulfill orders from central warehouses or branches, while handling warranties and credits as needed.

The role emphasizes selling related parts, excellent product knowledge, and maintaining organized display and counter areas to drive sales.

Qualifications

• High School Diploma or GED required.
• Intermediate Windows XP experience with basic MS Office apps (Excel, Word, Outlook).
• Strong listening, communication and time-management skills.
• Good customer-service orientation and persuasive abilities.

Responsibilities

• Help determine and obtain heavy-duty parts for customers by phone or in person.
• Locate and obtain ordered parts from central warehouse or branch.
• Determine sale price for customers per company procedures.
• Handle warranty or defective parts per company procedures.
• Write up approved charges for sales.
• Special order parts on an emergency basis when necessary.
• Process approved credits for returns.
• Maintain confidentiality of pricing lists and structures.
• Answer questions about products, prices, availability and features.
• Provide customers with current product catalogs.
• Study catalogs and price sheets during non-selling time.
• Keep counter area clean and display areas to encourage sales.

Skills

Active Listening

Communicating

Time management

Persuasion

Service orientation

Windows XP knowledge

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry!

Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.

EDUCATION AND SKILLS

• High School Diploma (or GED or High School Equivalence Certificate
• Intermediate knowledge level of Windows XP (excel, word and outlook)
• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time management: Managing one's time and the time of others.
• Persuasion: Persuading others to change their minds or behavior.
• Service orientation: Actively looking for ways to help people.

EXPERIENCE

• Minimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.

WORKING CONDITIONS

WORK ENVIRONMENT

• Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise

PHYSICAL DEMANDS AND EQUIPMENT

• The information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.