Counter Parts Sales Representative

FleetPride; Altoona (PA); Hybride; USD 34 000 - 52 000; Plein temps

Résumé du poste

FleetPride is hiring a Counter Parts Sales Representative in Altoona, PA. The role involves helping customers locate and obtain heavy‑duty parts by phone or in person, pricing sales, and handling warranty issues. You will manage special orders, credits, and keep the counter area tidy to encourage sales.

The ideal candidate has at least 2 years in sales, strong communication and service orientation, and basic Windows XP skills; high school diploma required.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in sales; heavy-duty parts knowledge preferred.
• Strong communication and customer service skills.

Responsabilités

• Assist customers by phone or in person to locate and obtain heavy-duty parts.
• Determine sales price for each sale in line with company procedures.
• Handle warranty or defective parts as required by policy.
• Process credits for returned merchandise per procedure.
• Special-order parts on an emergency basis when needed.
• Maintain clean, organized counter area and display areas to drive sales.
• Answer questions about products, prices, availability and features; provide catalogs.

Connaissances

Active Listening

Communication

Time Management

Persuasion

Service Orientation

Customer Service

Formation

High School Diploma

Outils

Windows XP

Description du poste

## Counter Parts Sales RepresentativeApply: Altoona (TP): Full time: Posted Today: REQ26-24061FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.* Locate and obtain ordered part for customer from central warehouse or branch.* Determine sales price for customers for each sale in accordance with company procedure.* Handle warranty or defective parts for customers in accordance with company procedure.* Write up approved charge sale in accordance with company procedure* Special order parts on an emergency basis when necessary and appropriate.* Process approved credits for customer when merchandise is returned.* Maintain confidentiality of pricing lists and structures as required by company procedure.* Answer customers’ questions about products, prices, availability, and product features.* Provide customers with current product catalogs.* Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.* Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.**EDUCATION AND SKILLS*** High School Diploma (or GED or High School Equivalence Certificate* Intermediate knowledge level of Windows XP (excel, word and outlook)* Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.* Communicating: Conveying information to others in an effective manner.* Time management: Managing one’s time and the time of others.* Persuasion: Persuading others to change their minds or behavior.* Service orientation: Actively looking for ways to help people.**EXPERIENCE*** Minimum of 2 years’ experience in sales; sales of heavy-duty automotive parts preferred.**WORK ENVIRONMENT*** Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise**PHYSICAL DEMANDS AND EQUIPMENT*** The information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.