Counter Manager Counter Manager

Estée Lauder Companies; New York (NY); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Estée Lauder Companies in New York is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates. You will drive sales, customer service and operational targets, while creating and executing an agile business plan to recruit and retain customers through strategic events and CRM initiatives.

The role requires proven leadership, coaching and business management skills gained in fast-paced retail, with a track record of developing teams and delivering results.

Competenze

• Effective verbal and written communication with customers and staff.
• Quality customer service skills and ability to win customers.
• Results oriented with drive to meet objectives and standards.
• Ability to pursue goals beyond expectations.
• Identifies development needs and mentors others.
• Anticipates customer needs and provides solutions.
• Handles difficult situations with tact and diplomacy.
• Leads by example while holding others accountable.
• Cultivates networks and demonstrates teamwork.
• Strong organisational skills and attention to detail.

Mansioni

• Lead and coach a team of Sales Associates to hit sales, service and operational targets.
• Develop and execute an agile business plan to recruit and retain customers.
• Plan in-store events and drive customer relationship management.
• Oversee daily store operations and ensure high performance.

Conoscenze

Leadership

Customer service

Communication skills

Team leadership

Sales driven

Interpersonal skills

Problem solving

Attention to detail

Autonomy

Strumenti

Microsoft Excel

Email systems

Descrizione del lavoro

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel

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