Counter Host -Red Lodge Pizza Co.

The Pollard Hotel; Red Lodge (MT); On-site; USD 25,000 - 35,000; Part time

Job summary

The Pollard Hotel is looking for a motivated Counter Host to join their team in Red Lodge, Montana. As a Counter Host, you will manage the front-of-house, interact with customers, and ensure a quality dining experience.

The ideal candidate is friendly, detail-oriented, and able to thrive in a busy restaurant setting. This role requires flexibility with scheduling, as evening and weekend shifts are essential.

Qualifications

• Friendly, honest, and dependable character with a positive attitude.
• Able to work efficiently in a fast-paced environment.
• Strong verbal communication skills for effective interaction.

Responsibilities

• Manage the front counter and assist guests effectively.
• Take orders, handle cash, and use the POS system.
• Maintain cleanliness of the counter and guest areas.

Skills

Time management

Customer service

Attention to detail

Communication

Education

High school diploma or GED

Job description

Schedule: Sunday through Friday shifts available.

Job Summary

Join the crew at Red Lodge Pizza Co.! We’re looking for a high-energy, reliable Counter Host to be the face of our front-of-house. If you love people, thrive in a fast-paced environment, and want to help us serve up great experiences (and great pizza), you’ll fit right in. You’ll keep the vibes high and the orders flowing by managing the counter, crushing customer service, and backing up the team.

Essential Job Duties

Include the following: other duties may be assigned.

Operational Support

• Greets all guests appropriately and assists them efficiently and effectively.
• Seats customers according to the table rotation and works closely with the Restaurant Manager to manage waitlists.
• Uses POS to ring in To-Go orders and picks up those orders from the kitchen.
• Takes orders by telephone, answers, and transfers calls.
• Serves ice cream and stocks supplies in the counter area.
• Maintains clear and concise communication with both Front of House (FOH) and Back of House (BOH) staff to ensure to-go orders and service supplies are handled efficiently.

Area Maintenance

• Keeps counters clean at all times.
• Maintains the cleanliness of the counter and surrounding guest areas, including trash receptacles.

Operational Readiness

Employees must be accessible via cell phone and/or email. This is required for the effective use of our internal management systems, including staff scheduling and human resources applications.

Skills and Qualifications

• Character: Engaging, friendly, honest, and dependable; consistently maintains a positive attitude.
• Critical Thinking: Strong time-management skills and the ability to work quickly and efficiently in a fast-paced environment.
• Detail-Oriented: Organized, with strong cash-handling skills and attention to detail.
• Communication: Strong verbal skills for effective team coordination and guest interaction.

Experience / Education

• High school diploma or GED preferred (but okay if you are still in school!).
• Experience in the customer service field is preferred but not required.

Physical Demands and Work Environment

• Physical Demands: Regularly required to walk, sit, use hands, reach, balance, stoop, talk, or hear. Must lift and move up to 15 pounds.
• Work Environment: Operates in a busy, fast-paced restaurant environment, involving long periods of standing and stair use.
• Schedule: Requires the flexibility to work evenings, weekends, holidays, and late hours.