Counter Driver Associate

SRS Distribution Inc.; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with match

Employee Stock Purchase Plan

Paid time off

Medical/dental/vision coverage

Flexible spending accounts

Life insurance

Disability insurance

Job summary

Heritage Landscape Supply in Orlando, FL is seeking a full-time Counter Sales with Backup Driver to provide exceptional customer service at the sales counter, enter orders, and support delivery scheduling.

The role involves processing transactions, creating quotes from customer measurements, and assisting with inventory tasks. Must be physically capable of lifting up to 75 lbs; bilingual English/Spanish preferred but not required. Occasional overtime may be required during peak seasons.

Qualifications

• Prior experience in a customer service or sales role.
• Proficiency with basic computer operations and POS/order entry procedures.
• Ability to lift up to 75 lbs regularly and 50 lbs repetitively.

Responsibilities

• Provide exceptional customer service at the sales counter via phone, email, and in person.
• Process transactions and enter orders accurately using the company system.
• Create quotes and estimates using customer measurements.
• Coordinate and schedule truck deliveries to ensure customer satisfaction.
• Assist with inventory tasks including cycle counts, picking, staging, and shipping/receiving.

Skills

Customer service

Sales

POS systems

Order entry

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS software

Inventory management software

Job description

Overview

Heritage Landscape Supply is seeking a full‑time Counter Sales with Backup Driver to serve as a key customer touchpoint, responsible for accurate order entry and smooth customer interactions.

Responsibilities

• Provide exceptional customer service through phone, email, and in‑person consultations, maintaining a courteous and professional demeanor.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system.
• Create detailed sales orders and quotes, using customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.

Qualifications

• Prior experience in a customer service or sales role, with a focus on customer satisfaction, retention, and loyalty.
• Proficiency in basic computer operations, internet navigation, and point‑of‑sale systems and order entry procedures.
• Capability to handle physical demands, including lifting up to 75 lbs regularly and 50 lbs on a repetitive basis.
• Experience or familiarity with backup driver responsibilities in a non‑regulated truck, and ability to work in varied conditions including warehouses and outdoor environments.
• Willingness to work overtime during peak seasons, pass a pre‑employment drug test, and complete background screening.
• High school diploma or equivalent.
• Bilingual proficiency in English and Spanish is preferred but not mandatory.
• Forklift operation experience is a plus.

Job Location

National Structure – Orlando, 2400 Paseo Ave, Orlando, FL 32805.

Benefits

Competitive weekly/bi‑weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision coverage, flexible spending accounts, company‑paid life and short‑term disability, optional long‑term disability, and additional life insurance.

Equal Employment Opportunity

Heritage Landscape Supply is an Equal Employment Opportunity employer and encourages applications from individuals with disabilities and disabled veterans. Reasonable accommodations can be requested through Human Resources.