Counter Driver Associate

Heritage Pool Supply Group, Inc.; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly/bi-weekly pay

Discretionary bonuses

401(k) with company match

Employee Stock Purchase Plan

Paid time off (vacation, sick, holiday

Medical/dental/vision

Flexible spending accounts

Company-paid life and short-term/disab

Optional long-term disability

Additional life insurance

EEO employer

Job summary

Heritage Landscape supply in Orlando is seeking a full-time Counter Sales with Backup Driver duties, a key touchpoint handling accurate order entry and smooth customer interactions.

The role requires multitasking across order processing, inventory, and coordinating logistics to support timely deliveries, with overtime during peak seasons. A strong computer sense and forklift familiarity are a plus.

Qualifications

• Experience in customer service or sales with focus on satisfaction and retention.
• Proficiency with basic computer operations and internet navigation.
• Familiarity with point-of-sale systems and order entry procedures.
• Lift up to 75 lbs regularly and 50 lbs repetitively as needed.
• Covers Back-up Driver responsibilities in a non-regulated truck.
• Ability to work in warehouses and outdoors, with overtime in peak seasons.
• Pass pre-employment drug, driving and background checks.
• Bilingual in English and Spanish preferred, not mandatory.
• Forklift experience is a plus.
• High school diploma or equivalent required.

Responsibilities

• Provide exceptional customer service at the sales counter via phone, email, and in person.
• Process and manage customer transactions accurately using the company system.
• Create detailed sales orders and quotes using customer measurements.
• Coordinate and schedule truck deliveries with precision.
• Participate in cycle counts, picking, staging, replenishment, and shipping/receiving.

Skills

Customer service

Order entry

Multi-tasking

Logistics coordination

Bilingual (English/Spanish) preferred

Education

High school diploma or equivalent

Tools

POS systems

Forklift operation

Job description

Heritage Landscape supply is seeking a full-time Counter Sales w/Backup Driver duties is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Key Responsibilities:

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.

• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.

• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.

• Coordinate and schedule truck deliveries with precision, ensuring optimum logistics and customer satisfaction.

• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.

Minimum Qualifications:

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.

• Proficiency in basic computer operations and internet navigation.

• Experience or familiarity with point-of-sale systems and order entry procedures.

• Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.

• Covers Back-up Driver responsibilities in a non-regulated truck

• Ability to work in varied conditions, including warehouses and outdoor environments.

• Willingness and ability to work overtime as needed during the peak season.

• Capability to pass a pre-employment drug test, driving and background screening.

• Bilingual proficiency in English and Spanish preferred, not mandatory.

• Forklift operation experience is a plus.

• A high school diploma or equivalent of experience and education.

Job Location: National Structure - Orlando

2400 Paseo Ave Orlando, FL 32805

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position,

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

• Competitive weekly/bi-weekly pay
• discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• medical/dental/vision
• flexible spending accounts
• company-paid life and short-term disability
• plus optional long-term disability
• additional life insurance

All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.