Customer Driver Associate

SRS Distribution Inc.; Clearwater (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical, dental, vision

Life and disability insurance

Driver bonuses

Job summary

SRS Distribution Inc. is seeking a Counter Sales w/ Backup Driver to serve at our Largo, FL location. You will handle orders, provide product recommendations, and coordinate deliveries while supporting inventory and logistics teams.

The role requires solid customer service, sales aptitude, and basic computer/ POS skills, with physical ability for lifting and occasional overtime during peak periods.

Qualifications

• Prior experience in a customer service or sales role.
• Experience in managing customer relationships and loyalty.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point‑of‑sale systems and order entry procedures.
• Clear and courteous communication in person, over the phone, and via email.
• Problem-solving skills and resourcefulness for customer inquiries.
• Ability to lift up to 75 lbs regularly and 50 lbs repetitively.
• Valid driver’s license and ability to obtain a medical card.

Responsibilities

• Provide exceptional customer service via phone, email, and in person.
• Accurately process and manage transactions at the counter using the system.
• Deliver product recommendations and pricing information to customers.
• Create detailed sales orders and quotes from measurements.
• Coordinate and schedule truck deliveries and logistics.
• Assist inventory through cycle counts, picking, replenishment, and receiving.
• Collaborate with management to resolve customer needs and special orders.
• Maintain a clean, safe, and organized work environment.
• Work with warehouse and sales teams to ensure efficient operations.
• Communicate clearly with management and colleagues to meet goals.

Skills

Customer service

Sales

Order entry

Communication

Problem solving

Computer literacy

Logistics coordination

Education

High school diploma

Associate degree in Business Administration or related field

Tools

Forklift operation certification

Job description

Position Purpose: The Counter Sales w/ Backup Driver role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in‑person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.
• Other duties as assigned.

Minimum Qualifications

• Prior experience in a customer service or sales role.
• Experience in managing customer relationships, focusing on satisfaction, retention, and loyalty.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point‑of‑sale systems and order entry procedures.
• Clear and courteous communication skills in person, over the phone, and via email.
• Effective problem‑solving skills and resourcefulness in responding to customer inquiries and issues.
• Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor towards all customers and colleagues.
• Willingness and ability to work overtime during peak season.
• Capability to pass a pre‑employment drug test.
• Must possess a valid driver’s license and be eligible to obtain a medical card.
• Back‑up driver responsibilities in a non‑regulated truck.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• Previous experience with irrigation or landscaping products.
• Forklift operation experience and current forklift certification.
• Demonstrated capability to drive sales outcomes and achieve personal and team goals through excellent customer service and product knowledge.
• Comprehensive understanding of landscaping materials, tools, and trends.
• Familiarity with inventory processes, including cycle counts and stock replenishment.
• Advanced skills in utilizing retail point‑of‑sale systems and common software applications.
• Other relevant certifications that enhance operational efficiency and safety.

Minimum Education

High school diploma or equivalent.

Preferred Education

Associate Degree in Business Administration or related field.

Minimum Years of Work Experience

Minimum of 2 years of relevant work experience.

Certifications

• Forklift Operator Certification (preferred).
• CPR and First Aid Certification (preferred).

Competencies

• Unwavering commitment to customer satisfaction.
• Clear, concise, and efficient communication.
• Maintains a clean and orderly work environment.
• Manages multiple tasks such as order entry, scheduling, and inventory management.
• Uses basic computer and internet skills effectively.
• Meticulous attention to detail in creating sales orders and quotes.
• Develops foundational understanding of company product offerings.
• Proactively identifies and resolves issues related to product availability, order discrepancies, and logistics.
• Engages positively with team members through clear communication, mutual respect, and cooperative effort.

Job Location

National Structure - Largo 12775 Starkey Rd Bldg. A Largo, FL 33773

EEO Statement

As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, veteran status, marital status, genetic information, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Benefits

• Competitive weekly/bi‑weekly pay with discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off: vacation, sick, volunteer, holidays, birthday, floating.
• Medical, dental, vision, flexible spending accounts.
• Company‑paid life and short‑term disability; optional long‑term disability and additional life insurance.
• Safety program with bonuses for drivers.
• Employee referral bonus program.