Counter Associate (Retail)

The Parts Authority; Banning (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Basic Life and AD&D

Short Term Disability

Flexible Spending Account

Health Savings Account

Employee Discounts on Merchandise

Job summary

The Parts Authority is seeking a Counter Associate (Retail) to join our California team. You will focus on inside sales, building lasting relationships with customers and closing sales to achieve daily and monthly goals.

The role emphasizes professional service, accurate quoting and timely order fulfillment for parts, tools and shop equipment. Ideal candidates bring retail auto-parts experience, strong communication skills and a customer-first attitude.

Qualifications

• Retail counter sales experience in a competitive market.
• Strong phone, negotiation and communication skills.
• Excellent customer service and goal focus.
• Ability to build lasting business relationships.
• General automotive knowledge preferred.
• POS system experience a plus.
• Proficient in MS Office (Word/Excel).
• Time management and organization.
• Multilingual: Spanish and/or Chinese a plus.

Responsibilities

• Build and maintain productive relationships with customers.
• Close sales to achieve goals and promote specials.
• Assist customers in selecting parts and brands.
• Quote parts accurately and follow up on orders.
• Fulfill orders for installers, fleets and dealerships.
• Maintain workplace safety and assist team as needed.
• Provide excellent inside sales support and cross-sell.

Skills

Retail counter sales

Phone skills

Negotiation

Interpersonal skills

Customer service

Automotive knowledge

POS system

MS Office (Word/Excel)

Time management

Multilingual (Spanish/Chinese)

Tools

MS Word

MS Excel

Job description

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full-time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today as a Counter Associate.

Responsibilities

The Counter Associate (Retail) reports directly to the Store Manager and will be responsible for inside sales activity within store. To succeed as an Counter Associate (Retail), you must be able to build and maintain productive, long lasting relationships with existing customers and close sales to achieve goals.

• Build and maintain productive, long lasting relationships with existing customers
• "Get the Sale!" -close sales to achieve goals
• Work with customers in a professional, courteous manner
• Become familiar with customers and their needs
• Locate parts that are difficult to find and negotiate with vendors to ensure the best deal
• Accurately quote parts to customers
• Follow up with customers who have not ordered recently and ensure that customers have purchased quoted parts
• Track lost sales
• Promote company specials
• Assist another counterman when necessary
• Foster and qualify new sales opportunities with new and existing customers
• Fulfill customer orders from installers, fleets, municipalities and car dealerships to sell auto parts, tools, shop equipment and programs.
• Perform other duties as assigned.
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Qualifications

• Experience in retail counter sales in a highly competitive market; prior success selling retail auto parts particularly in aftermarket industry preferred,
• Exceptional phone skills: positive, enthusiastic and attentive tone to help the customer feel comfortable during the conversation, clear enunciation, exceptional listening skills….leave the Customer Satisfied.
• Excellent negotiation, interpersonal and communication skills (both written and verbal)
• Knowledgeable and Passionate about exceptional customer service and exceeding sales goals
• Ability to build and maintain lasting business relationships
• General automotive knowledge preferred
• Results focused, producer, closer, committed to growth
• Experience with POS system a plus
• Proficient in MS Office applications, specifically MS Word and Excel preferred
• Time management and organizational skills
• Multi-lingual: Spanish and/ or Chinese (Mandarin or Cantonese) a plus
• Ability to act and operate independently to accomplish objectives
• Position requires an individual with an outgoing and assertive personality to take initiative, be pro-active, be very positive, and have a "can-do / seize-the-day" type attitude, tenacity in pursuit of goals.

We will give preference and top pay to candidates with directly relevant experience

Some of the benefits of being a part of our growing Parts Authority family:

• Medical Coverage
• Pharmacy Coverage
• Dental Coverage
• Vision Coverage
• Basic Life and AD&DD
• Short Term Disability Coverage
• Voluntary Short Term Disability Coverage
• Voluntary Long Term Disability Coverage
• Flexible Spending Account
• Commuter Expense Reimbursement Account
• Health Savings Account
• Health Reimbursement Account
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• ID Theft Insurance
• Legal Plan Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Holidays, Sick and Vacation
• Profit Sharing/401 (k) Plan
• Employee Discounts on Merchandise

We are an Equal Opportunity Employer . We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status. “We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.”

EEO

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Parts Authority, LLC Privacy Notice for California Applicants

Min

USD $19.40/Hr.