Auto Parts Counter Professional

The Parts Authority; Baltimore (MD); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Coverage

Vision Coverage

401(k) Plan

Paid Holidays

Vacation

Employee Discounts

Job summary

Parts Authority in Maryland is seeking an Auto Parts Counter Professional to support inside sales, build relationships with customers, and close sales. You will report to the Store Manager and play a key role in delivering excellent service and driving growth.

Ideal candidates have 3+ years in counter sales, strong phone and negotiation skills, and familiarity with POS systems. This role emphasizes customer satisfaction, accurate quoting, and teamwork to achieve store goals.

Qualifications

• Minimum 3 years in counter sales in a competitive market, preferably wholesale auto parts.
• Exceptional phone skills with a positive, attentive tone.
• Strong communication and negotiation abilities for customer interactions.

Responsibilities

• Engage customers and build lasting relationships.
• Close sales to meet goals and drive growth.
• Provide accurate quotes and follow up to secure orders.
• Handle orders and ensure timely fulfillment from store stock.

Skills

Counter sales

Phone skills

Negotiation

Communication

Customer service

Time management

Bilingual Spanish

Bilingual Chinese

Tools

POS systems

MS Office

Job description

About Us:

Join the leading force in the automotive industry! Founded in 1973, Parts Authority is a national powerhouse in distributing automotive replacement parts, tools, equipment, and transmissions. Headquartered in Long Island, New York, we're expanding rapidly with over 300 locations serving customers nationwide. From coast to coast, we're the go-to destination for top-quality automotive parts.

What Sets Us Apart:

At Parts Authority, our secret weapon is our team. Our professionally trained and experienced counter people are dedicated to helping customers find the perfect parts and brands for their needs. We partner with over 400 top-tier suppliers, including AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman, and Exide, ensuring our customers receive the best parts available.

Your Role: Auto Parts Counter Professional

As an Auto Parts Counter Professional, you’ll report directly to the Store Manager and be at the heart of our inside sales activity. You’ll build and maintain lasting relationships with our customers, ensuring they receive the best service and support. Your goal? \"Get the Sale!\" Close deals, meet targets, and help us drive success.

Responsibilities

• Customer Engagement: Build and maintain productive, long‑lasting relationships with existing customers.


• Sales Excellence: Close sales to achieve goals and drive growth.


• Professional Interaction: Work with customers in a courteous and professional manner.


• Customer Familiarity: Get to know our customers and understand their needs.


• Problem Solving: Locate hard‑to‑find parts and negotiate with vendors for the best deals.


• Accurate Quoting: Provide precise quotes and follow up with customers to ensure orders are placed.


• Sales Tracking: Track lost sales and promote company specials.


• Collaboration: Assist colleagues when needed and foster new sales opportunities.


• Order Fulfillment: Fulfill customer orders from various sectors, including installers, fleets, municipalities, and car dealerships.


• Additional Duties: Perform other duties as assigned.


• Maintain and promote workplace safety


• Securing and transferring cash or other assets.

Qualifications

• Experience: Minimum 3 years in counter sales in a competitive market, with a preference for wholesale auto parts sales in the aftermarket industry.


• Phone Skills: Exceptional phone skills with a positive, enthusiastic, and attentive tone.


• Customer Base: An existing customer base is a plus.


• Communication: Excellent negotiation, interpersonal, and communication skills (both written and verbal).


• Customer Service: Passionate about exceptional customer service and exceeding sales goals.


• Relationships: Ability to build and maintain lasting business relationships.


• Automotive Knowledge: General automotive knowledge is preferred.


• Results‑Oriented: Focused on results, a producer, closer, and committed to growth.


• Tech‑Savvy: Experience with POS systems and proficiency in MS Office applications (Word and Excel).


• Time Management: Strong organizational and time management skills.


• Multi‑Lingual: Spanish and/or Chinese (Mandarin or Cantonese) is a plus.


• Independent Worker: Ability to act and operate independently to accomplish objectives.


• Dynamic Personality: Outgoing, assertive, proactive, positive, with a \"can-do\" attitude and tenacity in pursuit of goals.

Benefits of Joining Parts Authority:

• Comprehensive Coverage: Medical, Pharmacy, Dental, and Vision Coverage.


• Insurance Options: Basic Life and AD&D, Short and Long Term Disability Coverage.


• Flexible Accounts: Flexible Spending Account, Commuter Expense Reimbursement Account, Health Savings Account, Health Reimbursement Account.


• Additional Benefits: Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, ID Theft Insurance, Legal Plan Insurance, Pet Insurance.


• Employee Support: Employee Assistance Program (EAP), Paid Holidays, Sick Leave, and Vacation.


• Financial Security: Profit Sharing/401(k) Plan.


• Discounts: Employee Discounts on Merchandise.

Equal Opportunity Employer:

We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non‑job‑related medical condition, or any other legally protected status.

EEO

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Parts Authority, LLC Privacy Notice for California Applicants

Min

USD $20.00/Hr.

Job Sponsoring

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The Auto Parts Counter Professional reports directly to Store Manager and will be responsible for inside sales activity within store. To succeed as an Auto Parts Counter Professional, you must be able to build and maintain productive, long lasting relationships with existing customers and close sales to achieve goals.