Auto Parts Counter Professional

The Parts Authority; Waterbury (CT); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability Insurance

401(k) Plan

Employee Discounts

Paid Holidays

Job summary

Parts Authority is seeking an Auto Parts Counter Professional to join our team in Waterbury, CT. You will engage customers, close sales, and maintain relationships while leveraging our extensive supplier network.

You’ll handle quotes, order fulfillment, and daily operations with a focus on accuracy and service. Experience in wholesale auto parts, strong phone skills, and a proactive, friendly demeanor are valued.

Qualifications

• Minimum 3 years in counter sales in a wholesale auto parts environment.
• Strong phone skills with a positive, enthusiastic tone.
• Existing customer base is a plus.
• Excellent negotiation and communication skills.
• Passion for customer service and sales goals.
• Ability to build lasting relationships.
• General automotive knowledge preferred.
• Results-oriented and proactive.

Responsibilities

• Engage customers and maintain long-lasting relationships.
• Close sales and meet targets.
• Interact professionally with customers.
• Know customers and their needs.
• Locate parts and negotiate with vendors.
• Provide accurate quotes and follow up on orders.
• Track lost sales and promote specials.
• Collaborate with colleagues and foster new opportunities.
• Fulfill orders across installers, fleets, municipalities, and dealers.
• Perform other duties as assigned and maintain safety.
• Handle cash and assets securely.

Skills

Phone skills

Negotiation

Interpersonal skills

Customer service

Sales

Relationship building

Automotive knowledge

MS Office

Time management

Independent worker

Outgoing personality

Bilingual

Tools

POS systems

MS Office

CRM software

Job description

About Us:

Join the leading force in the automotive industry! Founded in 1973, Parts Authority is a national powerhouse in distributing automotive replacement parts, tools, equipment, and transmissions. Headquartered in Long Island, New York, we're expanding rapidly with over 300 locations serving customers nationwide. From coast to coast, we're the go-to destination for top-quality automotive parts.

What Sets Us Apart:

At Parts Authority, our secret weapon is our team. Our professionally trained and experienced counter people are dedicated to helping customers find the perfect parts and brands for their needs. We partner with over 400 top-tier suppliers, including AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman, and Exide, ensuring our customers receive the best parts available.

Your Role: Auto Parts Counter Professional

As an Auto Parts Counter Professional, you’ll report directly to the Store Manager and be at the heart of our inside sales activity. You’ll build and maintain lasting relationships with our customers, ensuring they receive the best service and support. Your goal? “Get the Sale!” Close deals, meet targets, and help us drive success.

Responsibilities

• Customer Engagement: Build and maintain productive, long-lasting relationships with existing customers.
• Sales Excellence: Close sales to achieve goals and drive growth.
• Professional Interaction: Work with customers in a courteous and professional manner.
• Customer Familiarity: Get to know our customers and understand their needs.
• Problem Solving: Locate hard-to-find parts and negotiate with vendors for the best deals.
• Accurate Quoting: Provide precise quotes and follow up with customers to ensure orders are placed.
• Sales Tracking: Track lost sales and promote company specials.
• Collaboration: Assist colleagues when needed and foster new sales opportunities.
• Order Fulfillment: Fulfill customer orders from various sectors, including installers, fleets, municipalities, and car dealerships.
• Additional Duties: Perform other duties as assigned.
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Qualifications

• Experience: Minimum 3 years in counter sales in a competitive market, with a preference for wholesale auto parts sales in the aftermarket industry.
• Phone Skills: Exceptional phone skills with a positive, enthusiastic, and attentive tone.
• Customer Base: An existing customer base is a plus.
• Communication: Excellent negotiation, interpersonal, and communication skills (both written and verbal).
• Customer Service: Passionate about exceptional customer service and exceeding sales goals.
• Relationships: Ability to build and maintain lasting business relationships.
• Automotive Knowledge: General automotive knowledge is preferred.
• Results-Oriented: Focused on results, a producer, closer, and committed to growth.
• Tech-Savvy: Experience with POS systems and proficiency in MS Office applications (Word and Excel).
• Time Management: Strong organizational and time management skills.
• Multi-Lingual: Spanish and/or Chinese (Mandarin or Cantonese) is a plus.
• Independent Worker: Ability to act and operate independently to accomplish objectives.
• Dynamic Personality: Outgoing, assertive, proactive, positive, with a “can-do” attitude and tenacity in pursuit of goals.

Benefits of Joining Parts Authority

• Comprehensive Coverage: Medical, Pharmacy, Dental, and Vision Coverage.
• Insurance Options: Basic Life and AD&D, Short and Long Term Disability Coverage.
• Flexible Accounts: Flexible Spending Account, Commuter Expense Reimbursement Account, Health Savings Account, Health Reimbursement Account.
• Additional Benefits: Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, ID Theft Insurance, Legal Plan Insurance, Pet Insurance.
• Employee Support: Employee Assistance Program (EAP), Paid Holidays, Sick Leave, and Vacation.
• Financial Security: Profit Sharing/401(k) Plan.
• Discounts: Employee Discounts on Merchandise.

Equal Opportunity Employer

We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition, or any other legally protected status.

Ready to Ignite Your Career?

Join Parts Authority today and be a part of a thriving, dynamic team dedicated to excellence in the automotive industry.

EEO

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Min

USD $19.44/Hr.

The Auto Parts Counter Professional reports directly to Store Manager and will be responsible for inside sales activity within store.

To succeed as an Auto Parts Counter Professional, you must be able to build and maintain productive, long lasting relationships with existing customers and close sales to achieve goals.

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