Counter Associate

Amia-Bakery; Newark (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

AMIA BAKERY in Newark, CA seeks a friendly Counter Associate to greet customers, take orders, and manage payments. You will handle phone orders, provide product recommendations, and help keep the bakery clean and organized.

Ideal candidates have at least 1 year in a customer-facing role, strong organizational skills, and a proactive, dependable attitude. This on-site position emphasizes excellent service in a warm, community bakery environment.

Qualifications

• At least 1 year of experience in a similar customer-facing role.
• Friendly and approachable demeanor with a genuine love for helping people.
• Strong organizational skills to keep orders and operations running smoothly.
• Dependability and a proactive attitude.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Provide excellent customer service and answer questions about products, ingredients, and allergens.
• Take cake and pastry orders in person and over the phone with accurate details.
• Process transactions at the POS, including cash, card, and digital payments.
• Maintain cleanliness and organization, including display glass and floors.
• Answer phone inquiries and assist with order updates.

Skills

Customer service

Organizational skills

Multitasking

Dependability

Communication

Job description

Join Our Team as a Counter Associate at AMIA BAKERY!

Do you have a passion for creating delightful customer experiences? At AMIA BAKERY, located in the heart of Newark, CA, we’re looking for a friendly and dependable Counter Associate to join our team. If you enjoy working in a warm and welcoming environment, love baked goods, and have a knack for keeping things organized, this could be the perfect role for you!

What You’ll Do

As a Counter Associate, you’ll be the face of AMIA BAKERY, ensuring every customer leaves with a smile. Here’s what your day-to-day will look like:

• Customer Service: Greet guests warmly, answer questions about our delicious offerings (including ingredients and allergens), and provide thoughtful recommendations.
• Order Management: Take cake and pastry orders both in person and over the phone, ensuring every detail—dates, specifications, and preferences—is captured accurately.
• POS & Cash Handling: Process transactions using our point-of-sale system, handling cash, card, and digital payments with precision.
• Cleaning & Maintenance: Keep the bakery sparkling! This includes wiping down tables, cleaning display glass, sweeping, mopping floors, doing dishes, and taking out the trash during opening or closing shifts.
• Phone Support: Answer incoming calls promptly to assist with customer inquiries, order updates, and general shop questions.

What We’re Looking For

To thrive in this role, you’ll need:

• At least 1 year of experience in a similar customer-facing role.
• A friendly, approachable demeanor and a genuine love for helping people.
• Strong organizational skills to keep orders and operations running smoothly.
• Dependability and a proactive attitude—someone who takes pride in their work.
• The ability to multitask in a fast-paced environment while maintaining attention to detail.

Why Join AMIA BAKERY?

At AMIA BAKERY, we’re more than just a bakery—we’re a community. Our team is dedicated to providing exceptional service and creating a welcoming space for our customers. If you’re looking for a role where your contributions truly matter and you can be part of a supportive, close-knit team, we’d love to hear from you.