Counter Sales

SRS Distribution Inc.; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Employee stock plan

Paid time off

Medical insurance

Dental coverage

Vision coverage

Flexible spending

Life insurance

Disability insurance

Parental leave

Work-life balance

Job summary

SRS Distribution Inc. in Miami, FL is seeking a Counter Sales professional to serve as a key customer touchpoint at the on-site sales counter.

You will process orders, manage inventory tasks, and coordinate logistics to support timely deliveries. You will provide informed product recommendations, pricing information, and accurate quotes while maintaining a courteous, efficient, and organized work environment.

Qualifications

• Prior experience in a customer service or sales role is preferred.
• Experience managing customer relationships with a focus on satisfaction, retention, and loyalty.
• Proficiency in basic computer operations and internet navigation.
• Experience with point-of-sale systems and order entry procedures.
• Demonstrated clear and courteous communication in person, over the phone, and via email.
• Ability to lift up to 75 lbs. regularly and 50 lbs. repetitively.
• Willingness to work overtime during peak seasons.

Responsibilities

• Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system.
• Deliver product recommendations and pricing information to meet customer needs and maximize sales.
• Create detailed sales orders and quotes using customer measurements to estimate material needs and costs.
• Coordinate and schedule truck deliveries with precision to ensure timely service.
• Participate in cycle counts, order picking, staging, replenishment, and shipping/receiving.

Skills

Customer service

Sales

Order entry

Communication

Inventory management

Multitasking

Education

High school diploma

Associate degree in Business

Tools

POS systems

Order entry software

Forklift operation

Job description

Position Purpose

The Counter Sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines.

Key Responsibilities

• Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.
• Other duties as assigned.

Direct Manager / Direct Reports

• Reports directly to the Branch Manager.
• This role does not include any direct reports.

Travel Requirements

• Travel for the Counter Sales position is not a requirement; all duties and responsibilities are performed on-site at the designated sales counter location.

Physical Requirements

• This role operates in both office and warehouse environments and involves extended standing and walking, frequent use of hands for computer and order-processing tasks, and lifting up to 75 lbs., with regular lifting up to 50 lbs.
• It requires clear verbal communication and the ability to manage multiple tasks in a fast‑moving setting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, ensuring compliance with the Americans with Disabilities Act (ADA).

Working Conditions

Position is an on-site role at our sales location, offering a dynamic environment with direct customer and team interaction. It requires adaptability, efficiency, and the ability to work in a fast‑paced, deadline‑driven setting. Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace. Strong collaboration and clear communication with staff, management, and customers are essential to meeting the company’s service standards. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Minimum Qualifications

• Prior experience in a customer service or sales role is preferred.
• Experience managing customer relationships with a focus on satisfaction, retention, and loyalty.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point‑of‑sale systems and order entry procedures.
• Demonstrated clear and courteous communication in person, over the phone, and via email.
• Effective problem‑solving skills and resourcefulness in responding to customer inquiries and issues.
• Capability to handle physical demands, including lifting up to 75 lbs. regularly and 50 lbs. on a repetitive basis.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor towards all customers and colleagues.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre‑employment drug test.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• Previous experience with irrigation or landscaping products.
• Forklift operation experience.
• Demonstrated capability to drive sales outcomes and achieve personal and team goals through excellent customer service and product knowledge.
• Comprehensive understanding of landscaping materials, tools, and trends.
• Familiar with the inventory processes, including cycle counts and stock replenishment.
• Advanced skills in utilizing retail point‑of‑sale systems and common software applications.
• Current forklift certification.
• Ability to adapt to changing job requirements and manage multiple tasks effectively in a high‑paced environment.

Minimum Education

A high school diploma or equivalent is required for the Counter Sales position.

Preferred Education

An Associate Degree in Business Administration or a related field is considered advantageous.

Minimum Years of Work Experience

Minimum of 2 years of relevant work experience.

Certifications

• Forklift Operator Certification: Valid certification demonstrating proficiency in safely operating forklifts.
• CPR and First Aid Certification: Certification indicating the ability to respond to potential emergency situations.

Competencies

• Demonstrates an unwavering commitment to customer satisfaction through attentive, courteous, and respectful interactions.
• Exhibits clear, concise, and efficient communication skills.
• Maintains a clean and orderly work environment, adeptly manages multiple tasks such as order entry, scheduling, and inventory management.
• Utilizes basic computer and internet skills effectively for order processing and sales transactions.
• Pays meticulous attention to detail in creating sales orders and quotes.
• Develops and maintains a foundational understanding of the company’s product offerings.
• Proactively identifies and resolves issues related to product availability, order discrepancies, and logistics.
• Engages positively with other team members through clear communication, mutual respect, and cooperative effort.

Job Location

National Structure - Miami 7400 SW 41st St. Miami, FL 33155

Equal Employment Opportunity

SRS Distribution Inc., including all its subsidiaries, is an Equal Employment Opportunity employer and provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Benefits

• Competitive weekly/bi‑weekly pay with discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Company‑paid life and short‑term disability, plus optional long‑term disability and additional life insurance.
• Safety program with bonuses for drivers.
• Employee referral bonus program.
• Paid parental leave.
• Short‑term disability coverage.
• Work‑life balance initiatives.