Counter

Wahlburgers; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Wahlburgers is hiring for a Counter role to welcome guests, take orders, and ensure fast, friendly service in a high-volume setting. You will greet customers, answer questions about the menu, and ring up orders at the POS while maintaining accuracy and a positive attitude.

This position emphasizes teamwork, reliability, and a passion for hospitality. You will uphold cleanliness and safety, assist teammates as needed, and help guests feel valued so they return.

Qualifications

• Ability to work in a high-volume, fast-paced environment.
• Capable of prioritizing tasks effectively.
• Able to speak to the restaurant's story and mission statement.
• Passion for hospitality and creating memorable dining experiences.

Responsibilities

• Provide friendly, memorable guest service and resolve issues quickly.
• Answer phones, greet takeout guests, review online orders.
• Accurately process orders and payments at POS.
• Maintain cleanliness and safety in dining areas.
• Collaborate with team to ensure high-quality service.

Skills

High-volume environment

Task prioritization

Story & mission understanding

Hospitality passion

Job description

Position: Counter

Reports to: General Manager

Key Performance Elements/Essential Functions

Hospitality to our Guests

• Understands our culture and takes whatever steps necessary to create a positive and memorable guest experience.
• Develops guest loyalty through memorable service that keeps them coming back.
• Answers the phones, greets guests for takeout, receives & reviews online orders.
• Provides food recommendations to guests and addresses all menu and service-related inquiries.
• Follows company policy in handling guest allergies/intolerances, ensuring our guests receive "safe" meals
• Properly enters all items served to guests at our Point of Sale (POS)
• Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
• Provides accurate checks to guests, accepts payments, and completes all appropriate transactions.
• Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction.
• Thank guests as they leave and invite them to return to the restaurant again.

Hospitality to your Team

• Arrives to work on time as scheduled, well-groomed in the proper work attire, and ready to work.
• Clocks in and out as scheduled.
• Demonstrates a helpful and positive attitude towards guests and team members.
• Completes all assigned tasks and duties assigned by managers/supervisors.
• Follow proper cash-out/check-out procedures before leaving at the end of a shift.
• Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.

Hospitality to Restaurant

• Inspects restrooms, dining room, and wait area, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
• Assists in tasks to ensure a clean, sanitized, and safe environment in the restaurant.

Minimum Requirements

• Ability to work in a high-volume, fast-paced work environment.
• Capable of prioritizing tasks effectively.
• Able to speak to the restaurant's story and mission statement.
• Passion for hospitality, providing exceptional service, and creating memorable dining experiences.

Commitment to Equal Opportunity

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Disclaimer

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise them at any time. It is intended to accurately reflect the primary job elements essential for making compensation decisions.