Count Team Member - Full Time

Hollywood Casino Gulf Coast; Bay St. Louis (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment’s Count Services team at Hollywood Casino Gulf Coast is seeking team members to count and manage currency, supervisE money drops, and ensure compliance with gaming regulations.

Responsibilities include handling large sums, transporting funds to the vault, counting with currency counters, and maintaining accurate records while supporting superior customer service and safety standards.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED or 1–3 months related experience and/or training or equivalent combination.
• Must be able to work in an enclosed and secured area.
• Must be able to work in a fast-paced environment.
• Must be able to work nights, holidays, and weekends, as needed.
• Must have previous experience handling large amounts of money; experience with currency counting machines preferred.

Responsibilities

• Maintain knowledge of and enforce all gaming laws and regulations applicable to Count Services.
• Adhere to schedules as outlined by Count Team leadership.
• Collect slot drop and bill validator drop; count and verify currency and tickets.
• Transport wrapped money to vault; replace bill validator boxes in slot machines.
• Operate currency counter machines and count currency by hand according to guidelines.
• Prepare paperwork and make necessary computer entries; report issues to Count Team leadership.
• Keep work area clean and stocked in compliance with safety guidelines.
• Support customer service and comply with company standards and programs.

Skills

Money handling

Currency counting machines

Attention to detail

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Currency counting machines

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for maintaining knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Count Services Department.
• Adheres to schedules as outlined by Count Team leadership.
• Collects slot drop and bill validator drop.
• Counts and verifies all Table Games drop boxes, Slot Machine bill Validators, and Food and Beverage drop.
• Performs slot weighing and coin wrapping process.
• Transports wrapped and counted money to vault.
• Pulls, secures, and transports bill validator boxes from slot machines to collect and count currency and tickets.
• R eplaces bill validator boxes in slot machines.
• Operates currency counter machines to count currency.
• Counts currency by hand. Accurately completes count process according to compliance and established guidelines. Reports issues to Count Team leadership.
• Assists in special projects pertaining to count services duties as necessary.
• Assists Boomtown Biloxi as needed and assigned.
• Performs job duties safely and report any potential safety hazards to Count Room leadership.
• Prepares appropriate paperwork and makes necessary computer entries. Reports any issues to Count Team leadership.
• Maintains a clean and stocked work area in accordance with established compliance and safety guidelines.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be able to work in an enclosed and secured area.
• Must be able to work in a fast-paced environment.
• Must be able to work nights, holidays, and weekends, as needed.
• Must have previous experience handling large amounts of money. Experience with currency counting machines is preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Must have basic Microsoft Office experience (Word, Excel, Outlook, etc.).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer