Count Team Lead

Canterbury Park; Shakopee (MN); On-site; USD 52,000 - 76,000; Full time

Job summary

Canterbury Park in Shakopee, MN is seeking a Count Room Leader to oversee daily count room operations, ensure accuracy and confidentiality, and uphold the highest standards of integrity.

You will lead by example, foster teamwork, train new staff, and ensure compliance with policies while safeguarding assets. This role requires strong math, excellent customer service, and the ability to pass pre-employment checks. May require nights and weekends during live race season.

Qualifications

• Must be at least 18 years of age.
• Knowledge of gaming and cash operations policy and procedures.
• Basic math skills.
• Must be detail-oriented and highly organized.
• Excellent customer service skills.
• Ability to interact with guests and co-workers in a professional manner.
• Strong communication and leadership skills.
• Ability to maintain confidentiality.
• Must be able to pass Canterbury Park's pre-employment screening which includes a criminal background check, verification of work history, and credit check.
• Must be able to attain a Minnesota Racing Commission (MRC) license.

Responsibilities

• Lead by example in count room operations.
• Maintain a high degree of hospitality and a positive and professional demeanor at all times.
• Create high levels of morale, foster teamwork, inspire collaboration, delegate effectively and coach direct reports for growth opportunities.
• Safeguard Canterbury Park's assets and adhere to department policies and procedures.
• Apply positive communication and interpersonal skills with guests (internal and external) at all times.
• Ensure compliance with corporate and department policies and procedures.
• Oversee daily count room operations, including Bally Module, CMP accounting program, drop revenues, jackpots and SAM deposits.
• Assist with training of new Count Team employees.
• Reconcile and record cash totals into CMP Accounting program.
• Reconcile data sheet and provide reports to the appropriate departments.
• Ensure all paperwork is complete and verified.
• Held accountable to a high degree for accuracy, confidentiality and thoroughness of department's records and reports.
• Perform Count Room duties and all other duties as assigned.

Skills

Customer service

Leadership

Communication

Detail-oriented

Confidentiality

Education

High school diploma/GED

Tools

CMP Accounting program

Bally Module

SAM deposits system

Job description

Job Summary:

his role is responsible for leading Count Room operations while maintaining the highest standards of integrity, accuracy, and professionalism. The position leads by example, fostering a positive, collaborative work environment and promoting teamwork, morale, and employee development. Responsibilities include overseeing daily count room functions, ensuring compliance with all corporate and departmental policies, safeguarding company assets, and maintaining strict confidentiality. Responsible for supporting the Companies mission, vision, and values by providing fun and games like no place else.

Essential Duties and Responsibilities:

• Lead by example.
• Responsible for maintaining a high degree of hospitality, as well as a positive and professional demeanor at all times.
• Creates high levels of morale, fosters teamwork, inspires collaboration, delegates effectively and coaches and mentors direct reports for growth opportunities.
• Safeguard Canterbury Park's assets and adhere to department policies and procedures.
• Apply positive communication and interpersonal skills with guests (internal and external) at all times.
• Ensure compliance with corporate and department policies and procedures.
• Oversee daily count room operations, including Bally Module, Casino Market Place (CMP) accounting program, drop revenues, jackpots and Screen Automated Machine (SAM) deposits.
• Assist with training of new Count Team employees.
• Reconciled and record cash totals into CMP Accounting program.
• Reconcile data sheet and provide reports to the appropriate departments.
• Ensure all paperwork is complete and verified.
• Held accountable to a high degree for accuracy, confidentiality and thoroughness of department's records and reports.
• Perform Count Room duties and all other duties as assigned.

Supervision:

• Under the direction of Cash Operations Management provide daily supervision of count team.

Required Qualifications:

• Must be at least 18 years of age.
• Knowledge of gaming and cash operations policy and procedures.
• Basic math skills.
• Must be detail-oriented and highly organized.
• Excellent customer service skills.
• Ability to interact with guests and co-workers in a professional manner.
• Strong communication and leadership skills.
• Ability to maintain confidentiality.
• Must be able to pass Canterbury Park's pre-employment screening which includes a criminal background check, verification of work history, and credit check.
• Must be able to attain a Minnesota Racing Commission (MRC) license.

Preferred Qualifications:

• High school diploma/GED.

Working Conditions and Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain a flexible working schedule, which may include nights and weekends during the live race season May - September.
• While performing the essential functions of this job, the employee is required to stand, walk, and bend along with performing repetitive movements and frequent wrist and hand use throughout assigned shift.
• Must be able to work in a team-based environment.
• Ability to lift a minimum of 20 lbs.

Canterbury Park is an Equal Opportunity and Aff… Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.