Count Room Representative

Caesars Entertainment; Baltimore (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

Caesars Entertainment in Baltimore is seeking a team member for the casino drop/count room responsible for counting money, coins, coupons, and paperwork from drop boxes; load boxes, operate counting machines, and maintain accurate records. You will work to ensure accuracy and security in daily drop operations.

Must be able to work independently, lift up to 50 lbs, and communicate in English; the role may require varied shifts and attention to guest service when needed.

Responsibilities

• Counts, sorts and organizes money, coupons, chips, and paperwork from drop boxes.
• Operates counting machines and records totals for each shift.
• Loads boxes, transports to designated areas, and maintains a clean Count Room.

Job description

KEY JOB FUNCTIONS

• Counts, sorts and organizes all money, coupons, chips and paperwork from the drop boxes
• Lifts and displays empty drop boxes to Surveillance personnel and/or fellow team members
• Retrieves drop boxes from the storage area and appropriately stores all boxes
• Inserts and removes currency from counting machines; runs the machines
• Straps and hand-stamps money bundles
• Totals all cash, chips and coupons by shift and by day/date
• Enters necessary information into the computer
• Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor
• When a slot machine is being played at the time of a coin drop, uses excellent guest service skills to assure the guest’s satisfaction
• Accounts for all keys used to perform slot machine drops
• Weighs/counts individual buckets and records weighed buckets into the scale with proper machine numbers
• Verifies wrap totals; researches and explains variances
• Pulls bill validator boxes, ensuring each box is accounted for before and after the drop
• Completes all paperwork accurately and delivers it to the appropriate department in a timely manner
• Is responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks
• Counts Slot Operations Blind Drops
• Maintains Count Room in a clean and orderly fashion
• Follows safety and security guidelines and adheres to department procedures
• Performs emergency drops of bill validators

WORK ENVIRONMENT:

• Must be able to work independently
• Must be able to sit, stand or walk for long periods of time (4 hours)
• Must be able to respond calmly and make rational decisions when handling employee conflicts
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
• Respond to visual and aural cues
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must be able to tolerate areas containing dust, loud noises and bright lights
• Must be able to work varied shifts, weekends and holidays as needed
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
• Ability to speak distinctly and persuasively
• Must be able toread, write, speak, and understand English

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. Emergencies, changes in personnel, workload, rush jobs or technical developments).