Representative - Count Room

Bally's Corporation; Rock Island (IL); On-site; USD 20,664 - 28,929; Full time

Job summary

Bally's Corporation is seeking a team member to support cash handling and loss prevention on the gaming floor at Rock Island. The role emphasizes accurate counting, recording, and processing of drop boxes, while maintaining a high standard of guest service.

The position requires attention to detail, ability to work in a fast-paced environment, and familiarity with regulatory controls. Training is provided for internal controls, promotions, and events.

Qualifications

• High School education preferred.
• Cash handling experience preferred.
• Excellent written and verbal communication skills preferred.
• Computer skills preferred.

Responsibilities

• Develops and maintains a service culture to deliver superior guest service by all team members.
• Count and record Electronic Gaming Device bill validator drop boxes and table game drop boxes.
• Manage Bill Validator Drop Box collection/drop process.
• May assume duties of Assistant Count Team Supervisor for a shift as designated.
• Count non-gaming daily drop funds (buffet, steakhouse, gift shop, etc.).
• Maintain compliance with Internal Controls during processes.
• Ensure adherence to all regulatory, departmental and company policies.
• Familiar with promotions and events; perform other duties as assigned.

Skills

Time Management

Active Listening

Education

High School (preferred)

Job description

Responsibilities:

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Responsible for the counting and recording of Electronic Gaming Device bill validator drop boxes and Table game drop boxes.
• Responsible for the Bill Validator Drop Box collection/drop process.
• A Count Team Member may assume the duties of the Assistant Count Team Supervisor for a shift, if so designated. The Count Team Member will be designated prior to his/her shift by the Count Team Supervisor.
• Count of non-gaming daily drop funds (i.e., Buffet, Steakhouse, Gift Shop, etc.).
• Maintain compliance with Internal Controls during processes.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Environmental Working Conditions:

The work environment contains bright lights, loud noise, and stressful situations.

Target Salary:

• Target Salary Range $18.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

High School (preferred)

Experience

• Frequently required to use hands to handle, feel, and reach (preferred)
• Able to be confined to a small area for a long period of time (preferred)
• Regularly required to see, talk, hear, walk, and stand (preferred)
• Operate in mentally and physically stressful situations (preferred)
• Able to work flexible shifts (preferred)
• Read, write, speak, and understand English (preferred)
• Excellent written and verbal communication skills (preferred)
• Excellent customer service skills (preferred)
• Cash Handling experience (preferred)
• Computer skills (preferred)
• High School graduate or equivalent (preferred)
• Able to be confined to a small area for a long period of time (preferred)
• Respond to visual and aural cues (preferred)
• Physically mobile with reasonable accommodations (preferred)

Skills

• Time Management (preferred)
• Active Listening (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.