Count Drop Team Supervisor

Soboba; San Jacinto (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k Plan

Life Insurance (employer paid)

Job summary

Soboba Casino Resort seeks a Count Drop Team Supervisor to lead the Count Drop Team, ensuring accurate daily counts and compliance with internal controls and gaming regulations. The role involves training, scheduling, and performance coaching to maintain operational integrity.

The supervisor will monitor operations, safeguard assets, and coordinate with management to optimize staffing and processes, while maintaining reliable attendance and meeting business demands.

Qualifications

• Must be 21+ years old.
• HS diploma or equivalent required.
• Proficient in Microsoft Excel, Word and Outlook.
• Proficient in Kronos Payroll system and ADP.
• Experience with MPS/MPX Cummins currency counter systems (2+ years).
• Experience with IGT drop utilities and Oasis 360 interfaces (3+ years).
• Minimum 3 years of lead/supervisory experience in count and drop operations.

Responsibilities

• Lead and develop the Count Drop Team to ensure accurate counts and compliance with internal controls and gaming regulations.
• Maintain attendance records and issue counseling documentation per policies.
• Hire, train, schedule, evaluate, and coach team members.
• Ensure daily count/drop activities are accurate and compliant with all regulations.
• Safeguard company assets and report equipment malfunctions to management.
• Maintain route/schedule adherence and review daily shift reports.
• Remain physically present with reliable attendance as required.

Skills

Team leadership

Staff training

Attendance management

Excel proficiency

Kronos payroll system

IGT drop/count tools

Education

High School diploma or equivalent

Tools

ADP system

Job description

Summary

The Count Drop Team Supervisor will provide leadership and professional development for the Count Drop Team. The Count Drop Team Supervisor will also be responsible for the accuracy of the count and drop process, and ensuring the operations are in compliance with Minimum Internal Control Standards.

Duties/Responsibilities

• On a daily basis, ready to fill in on the Drop and Count team.
• Maintain accurate attendance records and issues the appropriate counseling documentation
  for points accruals according to casino policies and procedures.
• Manage, train, counsel and develop count/drop team so they can perform assigned duties
  effectively, efficiently and in accordance with the policies and procedures.
• Monitor and review all aspects of the count and drop team areas of operations for compliance with all applicable gaming regulations, internal controls and procedures. The drop and count must be done daily, accurately and in compliance.
• Maintain and operate an efficient operation through utilization of equipment, manpower and coordination with involved departments and planning with management. Report all malfunctioning equipment to the Count Drop Team Manager immediately.
• Maintain and ensure adherence to Count/Drop route and schedule.
• Review and maintain electronic copies of daily shift reports.
• Protect and safeguard the company assets.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Supervisory Responsibilities

• Assist in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; support team to reach common goals.

Education / Qualifications

• Must be 21 years of age, or older.
• High School diploma or equivalent, required.
• Proficient on Microsoft Excel, Word and Outlook, required.
• Proficient on Kronos Payroll system.
• Proficient on ADP system.
• Minimum two (2) years’ operating MPS or MPX Cummins currency counter MPS 4100, 8200
  series.
• Minimum two (2) years’ experience utilizing IGT “drop utility”, “CTA table drop” and
  IGT ezpay, Aristocrat Oasis 360 count interface, Pit boss, Bally’s SDS, CMP.
• Minimum three (3) years of Lead experience related to count and drop experience or any combination of education, experience and training that provides the required knowledge, skills and abilities.
• Minimum (2) years of CDT supervisory experience, preferred.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee.
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal

DISCLAIMER:

The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.