Counseling Technician-HVA

Heron Virtual Academy; Columbia (SC); Remote; USD 39,000 - 45,000; Full time

Benefits offered by this job

Work from home 8am-4pm

Laptop provided

Internet reimbursement

Job summary

Heron Virtual Academy offers a remote Counseling Technician role serving as an administrative and technical liaison to school counselors. The position focuses on enrollment management, scheduling, and maintaining accurate student records in compliance with state requirements.

The role requires a high school diploma and 1 year of experience, with proficiency in Microsoft Office and data management. It is a full-time remote position based in South Carolina with occasional in-person requirements.

Qualifications

• High school diploma with 1 year of experience or equivalent.
• Meets state standards for Highly Qualified Paraprofessional or equivalent.
• Experience with high school students and remote support via phone/email.
• Proficiency in Microsoft Office Suite with emphasis on Excel and database systems.

Responsibilities

• Provide administrative and technical support to school counselors and College and Career Readiness Administrator.
• Monitor enrollment and follow up with students/families for missing documentation.
• Maintain and audit student records for accuracy and compliance.
• Assist with scheduling, testing, and counseling program coordination.
• Enter data into grad plans and support counselor workflow.

Skills

Microsoft Office Suite

Excel

Email & phone support

Data entry & records management

Education

High school diploma

Associate’s Degree or higher

Tools

Student Information System

Database systems

Web-based search engines

Job description

You must be located in the state of South Carolina or live within 45 minutes of the state border.

Heron Virtual Academy (HVA) offers a fresh start for students who need a new path to success. With flexible scheduling, personalized support, and a focus on life-after-school outcomes, we make graduation-and a better future-possible for every student.

Job Description

Anticipated Salary: $18.75 to $21.44 per hour. This is a non-exempt position.

Time Off Plan: 10 days of PTO, 6 weeks of summer break, all teacher/counselor holidays

The Counseling Technician acts as an administrative assistant and technician to school counselors. The position also serves as a key point of contact for assigned students.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Provide administrative and technical support to school counselors and College and Career Readiness Administrator

Help manage counseling programs in all counseling domains and responsibilities

Monitor enrollment status and follow up with students/families for missing documentation

Collect, review, and verify enrollment documentation and historical transcripts for completeness and compliance; accurately upload and maintain academic records within the student information system in accordance with school and state requirements

Coordinate and support student scheduling processes, prioritizing new enrollees and students without prior records by collaborating with counselors and administrators to ensure appropriate course placement

Facilitate mid-year promotion processes by gathering required documentation, verifying eligibility, and ensuring timely and accurate updates to student records and schedules

Maintain accurate, up-to-date student records by regularly auditing data, resolving discrepancies, and ensuring compliance with data integrity standards and reporting requirements

Work in conjunction with the counselor to enter data into grad plans.

Attend and proctor testing, as assigned.

Required Education and Experience

• High school diploma
• One (1) year of experience AND
• Meets state standards for Highly Qualified Paraprofessional OR
• Equivalent combination of education and experience
• Experience working with high school students
• Experience providing service/support primarily via telephone and email
• Proficiency in Microsoft Office Suite with emphasis on Excel, Web-based search engines, and database systems
• Ability to clear required background check

Preferred Education and/or Experience

• Associate’s Degree or higher
• Three (3) years of experience

Supervisory Responsibilities

This position has 0 direct reports.

Top Perks

As a staff member at The Heron Institute, you’ll enjoy:Benefits: Health care, dental, life insurance, and retirement through PEBA - Keep your service credit!

• Work from home 8am-4pm - no car or lunch duty!
• Laptop provided by the school and eligibility for internet reimbursement

Location

All staff must reside in the state of South Carolina or live within 45 minutes of the state border.

This position is remote with the following travel expectations:Attend local student outing 1-2 times per semester

• Attend local student outing 1-2 times per semester
• Attend in-person professional development 1-3 times per semester
• Attend back-to-school professional development in July (1-3 consecutive days)
• Participate in in-person student testing

Additional details on travel will be provided in the interview process

Additional Information

Non-certified staff are compensated based on a combination of education and relevant experience. We offer state health benefits and retirement through PEBA as well as deferred compensation through Empower and supplemental plans through Colonial Life. Learn more: Working at CASC/HVASC

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 8-4 or as defined by the school.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

This position is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

The Heron Institute is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.