Counseling Clerk I

Los-Rios-Community-College-District; California; On-site; USD 42,000 - 54,000; Full time

Job summary

Los Rios Community College District seeks a versatile administrative assistant to support counseling services under moderate oversight. The role involves handling public inquiries, scheduling student appointments, and processing petitions and records.

Responsibilities include maintaining student information databases, assisting in forms and procedures, coordinating exams, and supporting staff with clerical tasks.

Qualifications

• One year of experience related to the duties of the position.
• Education must be from an accredited institution.

Responsibilities

• Serve as initial information source for counseling center.
• Schedule student appointments and maintain counselor schedules.
• Review files and respond to requests with accurate information.
• Assist with exams, mobility assistance, and equipment for disabled students.
• Maintain student information databases and clerical records.

Skills

Public contact

Data entry

Scheduling

Clerical support

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Under moderate oversight, performs various public contact and counseling processing tasks of average difficulty.

Serves as an initial source of information and assistance to persons contacting a counseling service center; communicates with customers, employees, and other individuals to disseminate or explain information; and sets up student appointments on continuing basis; refers student's questions on program prerequisites or graduation requirements to the appropriate staff member; reviews files, records, and other documents to obtain information to respond to requests; computes, records, and proofreads data and other information, such as records or reports; prepares and maintains student information database; assists in developing forms and procedures for counseling services; prepares and monitors daily schedule for counselors; completes work schedules and arranges appointments for staff and students; receives and verifies graduation petitions; composes a letters and other correspondence; proctors exams and delivers completed exams to instructors; scribes and /or reads exams for disabled students; administers tests; and provides mobility assistance training for visually impaired students; serves on committees as assigned; answers telephone and responds to voice mail and emails, routing as needed; processes outgoing and incoming mail including delivering mail, packages, and other materials; orders materials, supplies, and services, and completes records and reports; prepares and maintains an inventory of materials needed for various processes such as student orientation files; issues equipment and assists disabled students with computers and other equipment; schedules interpreters or captioners for deaf students; assembles and maintains materials for application packets, group orientation sessions, registrations, and other related documents; maintains counselor and staff attendance records; provides clerical support for administrative assistant; and assists other student service departments. Performs related duties as assigned.

EXPERIENCE:One year of experience related to the duties of the position.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

(Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: One year of education is equal to 30 semester units.)

Education must be from an accredited institution.