Council Assistant

baltimorecity; United States; On-site; USD 51,000 - 83,000; Full time

Job summary

The City of Baltimore, District 9 Office seeks a Council Assistant who serves as a key representative, delivering exceptional constituent services, coordinating with City agencies, and supporting administrative operations. This role maintains 311 requests and helps organize community events.

This position requires a high school diploma or GED and at least three years of related experience; duties include scheduling, outreach, and correspondence. Salary ranges apply.

Qualifications

• Graduation from an accredited high school or possession of a GED certificate.
• Three (3) years of experience in public or business administration, community service work, program coordination, or a related field.

Responsibilities

• Serve as a primary point of contact for constituents seeking assistance with City services and resources.
• Receive, investigate, and respond to constituent concerns by phone, email, online requests, and in-person visits.
• Create, monitor, update, and close Baltimore City 311 service requests with accurate documentation.
• Track and manage constituent cases and maintain detailed communications records.
• Coordinate scheduling for community meetings, office appointments, and events.
• Represent the District 9 Office at neighborhood meetings and community events.

Skills

Administrative principles

Legislative organization knowledge

Education

High school diploma or GED

Job description

CITY OF BALTIMORE

BALTIMORE CITY COUNCIL, DISTRICT 9

COUNCIL ASSISTANT

Salary

• SALARY RANGE: $51,085 - $83,263
• HIRING SALARY : $51,085

HOURS

• This position is primarily Monday through Friday during normal business hours (9 5pm). Attendance at evening neighborhood association meetings, community events, public hearings, and occasional weekend activities is required based on the needs of the District 9 Office.

BENEFITS

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

SUMMARY OF POSITION

The Council Assistant serves as a key member of the Baltimore City Council District 9 Office and acts as a direct representative of the Council Member within the community. This position is responsible for providing exceptional constituent services, strengthening relationships with residents and community stakeholders, coordinating with City agencies, managing Baltimore City 311 service requests, and supporting the administrative and operational functions of the District 9 Office. The Council Assistant serves as a primary point of contact for constituent concerns, represents the District 9 Office at community meetings and events, and provides administrative support to ensure the efficient day-to-day operation of the office.

SUPERVISION

Supervision Received: Works under the general supervision of the Council Technician.

Supervision Exercised: This position does not include supervisory responsibilities.

ESSENTIAL FUNCTIONS

Constituent Services

• Serve as a primary point of contact for constituents seeking assistance with City services, programs, and government resources.
• Receive, investigate, and respond to constituent concerns by phone, email, online requests, and in-person office visits.
• Create, monitor, update, and close Baltimore City 311 service requests, ensuring concerns are accurately documented and followed through to resolution.
• Track and manage constituent cases while maintaining detailed records of communications and outcomes.
• Conduct regular follow-up with constituents regarding the status of service requests and agency responses.
• Identify recurring neighborhood concerns and communicate trends to the office team.

Community Engagement & Agency Coordination

• Serve as a liaison between the Council Member, constituents, community associations, businesses, nonprofit organizations, and government agencies.
• Coordinate directly with Baltimore City agencies, including DHCD, DPW, DOT, BPD, BCFD, Recreation & Parks, Planning, the Health Department, the Parking Authority, the Mayor's Office of Homeless Services, BGE, and other agencies to resolve constituent concerns.
• Monitor agency responses, advocate on behalf of constituents, and ensure timely follow up until issues are resolved.
• Represent the District 9 Office at neighborhood association meetings, community events, public hearings, resource fairs, cleanups, and other outreach activities.
• Build and maintain productive relationships with neighborhood associations, schools, faith-based organizations, businesses, nonprofit organizations, and community leaders throughout District 9.
• Assist in planning and coordinating town halls, public safety meetings, community walks, cleanups, volunteer events, and other District 9 initiatives.

Administrative Support

• Assist with the day-to-day administrative and operational functions of the District 9 Office.
• Answer and direct incoming telephone calls, respond to general inquiries, and greet constituents and visitors in a professional manner.
• Prepare correspondence, letters, proclamations, certificates, meeting agendas, and other office documents.
• Maintain organized constituent files, office records, electronic databases, and case management systems.
• Coordinate scheduling for community meetings, office appointments, constituent meetings, and special events.
• Assist with planning and logistics for neighborhood meetings, town halls, resource fairs, cleanups, and other District 9 events.
• Support office purchasing, inventory, budget and expense tracking, and other administrative functions as assigned.
• Coordinate special projects, interns, volunteers, and office initiatives. Ensure timely follow-up on constituent requests, assignments, and agency responses.
• Perform other related administrative and operational duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

Graduation from an accredited high school or possession of a GED certificate.

EXPERIENCE

Three (3) years of experience in public or business administration, community service work, program coordination, or a related field.

EQUIVALENCY

An equivalent combination of education and experience may be considered.

EDUCATION ACCREDITATION: LICENSE, REGISTRATION AND CERTIFICATE REQUIREMENTS

N/A.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Knowledge of administrative principles and practices
• Knowledge of the organization and functions of legislative bodies

Skills