Cost Revenue Analyst

Vapi Inc.; San Francisco (CA); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

Competitive salary & equity

Health coverage

Quarterly off sites

Flexible time off

L&D budget

Salary range: $165,000-$185,000

Job summary

Vapi is seeking a Cost Revenue Analyst in San Francisco to own end-to-end cost-of-revenue analysis and gross margin optimization. You will develop models linking infrastructure usage to revenue and work with engineering to reduce unit costs.

In this role, you’ll forecast COGS, support leadership with margin reporting, and help drive data-driven decisions across our usage-based platform.

Qualifications

• 4–8 years in FP&A or cost/financial analysis.
• Comfort with unit economics and cloud/infrastructure costs.
• Strong Excel and financial modeling skills.
• Attention to detail and cross-functional collaboration.

Responsibilities

• Analyze COGS, gross margin, and cost of revenue.
• Build cost-per-minute and cost-per-call models; partner with Engineering on optimization.
• Forecast COGS and support margin reporting for leadership.

Skills

Excel

Financial modeling

FP&A

Cost analysis

Tools

Cloud cost tooling

BI / data tools

Job description

Voice AI that resolves, not transfers.

Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.

• The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
• The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
• The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M

Cost Revenue Analyst

Vapi (/ˈVɑːpi/):

• Voice AI that resolves, not transfers
• Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
• Trusted by 1 million developers building the future of voice agents
• Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

Why We’re Hiring

You’ll own cost-of-revenue analysis end to end – helping us understand and improve gross margin and unit economics across our usage-based infrastructure.

What you’ll do

30 Days: Foundation & Discovery

• Track and analyze COGS / cost of revenue and gross margin: Gain a comprehensive understanding of current margin profiles.
• Analyze cloud / infrastructure / inference / telephony costs: Deconstruct the primary cost drivers to identify trends, outliers, and initial areas for investigation.

60 Days: Building & Collaboration

• Build cost-per-minute and cost-per-call models and unit economics: Develop granular models that link infrastructure consumption directly to revenue-generating activity.
• Partner with Engineering on infrastructure cost optimization: Collaborate on actionable improvements to lower unit costs based on the data models built in the previous month.

90 Days: Strategy & Forecasting

• Forecast COGS in the operating plan: Apply historical data and efficiency learnings to create accurate, reliable future cost projections.
• Support gross margin reporting and variance analysis for leadership: Provide executive visibility into margin performance, explaining drivers of variance to inform strategic business decisions.

Who You Are

• 4–8 years in FP&A or cost / financial analysis
• Comfort with unit economics and analyzing cloud / infrastructure costs
• Strong Excel / financial modeling skills
• High attention to detail and comfort working cross-functionally
• Experience at an infrastructure-heavy or usage-based company a nice to have
• Familiarity with cloud cost tooling and data / BI tools a nice to have

Why Vapi

• Generational impact: Build the human interface for every business
• Ownership culture: 70% of the company are previous founders
• Kind team: The founders, Jordan and Nikhil, are Canadians
• Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer

• Real stake: We offer a competitive salary and excellent equity ownership
• Comprehensive health coverage: medical, dental, and vision plans
• Team love: We love hanging out, and we do quarterly off sites
• Flexible time off: take what you need
• More: catered meals, transportation, gym, and a $10k annual L&D budget
• Salary Range: $165,000 - $185,000

Vapi is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.