Cosmetic Coordinator - Non-Clinical, Clarkston-MI (EM0401), MI

Dermatologists of Central States; Michigan; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group seeks a dynamic professional to advance business development and marketing efforts for the practice. You will coordinate cosmetic seminars, manage referrals, educate patients on products, and act as the liaison among physicians, staff, and management.

You will also handle administrative duties like scheduling, patient tracking, billing interactions, and supporting social media promotions. A strong customer-service orientation and 1–2 years cosmetic experience are preferred.

Qualifications

• High School diploma or GED required.
• 1 - 2 years of cosmetic experience required.
• Proven success meeting sales objectives with strong customer service.
• Superior written and verbal communication skills.
• Ability to work independently and in a team while managing multiple projects.
• Strong computer and organizational skills with attention to detail.

Responsibilities

• Implements objectives and trains staff on cosmetic products and procedures.
• Coordinate monthly cosmetic seminars for patients, including invitations, presentations, refreshments, and follow-up.
• Provide product consultation and education for patients.
• Develop and identify referral sources and follow up utilizing multiple forms of communication.
• Create monthly specials and corresponding marketing materials, including educational materials, and staff training.
• Serves as key contact for all cosmetic inquiries including those from leads, patients, physicians, and staff members and vendors.
• Facilitate product research.
• Assist with promotion of our social media presence.
• Effectively plan and facilitate monthly team meetings and provide summary to leadership.
• Develops and monitors internal systems including scheduling new patient tracking, patient correspondence, patient retention, and referral source follow-up.
• Develops and maintains internal patient database; identifies target patients for mailing and telephone calls.
• Patient check-in/out: greet patients and manage schedules; obtain signatures.
• Collect payments and provide patient receipts, scan and file paperwork.
• Answer telephones, screen calls, and take accurate messages.
• Act as liaison between waiting patients and providers.
• Order departmental office supplies as needed.
• Assist with developing and implementing office procedures and organization, including running reports.
• Assess skin care and cosmetic inventory daily to ensure efficiency of orders.

Skills

Cosmetic experience

Sales experience

Customer service

Communication skills

Organizational skills

Teamwork

Confidentiality

Education

High School diploma or GED

Job description

Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

This role helps develop business development plans for the practice, assists with managing internal and external marketing strategies and developing a referral network. This role also serves as the point person ensuring proper communication among doctors, management, staff, and referring physicians, and performs receptionist and administrative responsibilities.

Job Responsibilities

Business Development

• Implements objectives and motivates staff to achieve objectives by training staff on cosmetic products and procedures.
• Coordinate monthly cosmetic seminars for patients, including invitations, presentations, refreshments, and follow-up.
• Provide product consultation and education for patients.
• Develop and identify referral sources and follow up utilizing multiple forms of communication.
• Create monthly specials and corresponding marketing materials, including educational materials, and staff training.
• Serves as key contact for all cosmetic inquiries including those from leads, patients, physicians, and staff members and vendors.
• Facilitate product research.
• Assist with promotion of our social media presence.

Administrative Duties

• Effectively plan and facilitate monthly team meetings and provide summary to leadership.
• Develops and monitors internal systems including scheduling new patient tracking, patient correspondence, patient retention, and referral source follow-up.
• Develops and maintains internal patient database; identifies target patients for mailing and telephone calls.

Additional Responsibilities

• Patient check-in/out: prepares for new patients and established patients, greet patients warmly and advise of any delays in schedules, obtain patient signatures on appropriate forms, and complete encounter forms when necessary.
• Collect payments and provide patient receipts, and scan and file paperwork.
• Answer telephones, screen calls, and take accurate messages.
• Act as liaison between waiting patients and providers.
• Order departmental office supplies as needed.
• Assist with developing and implementing office procedures and organization, including running reports.
• Assess skin care and cosmetic inventory daily to ensure efficiency of orders.
• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Minimum Qualifications

• High School diploma or GED required. Educational focus in sales/social media preferred.
• 1 - 2 years of cosmetic experience required; substantial knowledge of general cosmetic procedures and terminology.
• Proven success meeting sales objectives while ensuring an elevated level of customer service.
• Superior written and verbal communication skills utilized to positively motivate and influence others.
• Commitment to positive customer experience and ability to ensure confidentiality.
• Ability to work both independently and collaboratively within a team, while managing multiple projects simultaneously.
• Strong computer and organizational skills with attention to detail

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status