COS Floor Manager

BoF Careers; New York (NY); On-site; USD 82,808,000 - 93,097,000; Full time

Benefits offered by this job

Dental & Vision Plans

401 (k)

Paid Time Off

Health Savings Account (HSA)

Life & Disability protection

Employee Assistance program (EPA)

Commuter Benefits

Pet Insurance

Staff Discount 25% across all brands

Job summary

H&M Group in New York is seeking a Floor Manager to lead a store team and drive outstanding customer experiences. You will guide service quality, product knowledge, and store presentation, while managing daily operations with a view to brand standards and results.

You will mentor Sales Advisors, participate in recruitment and onboarding, and act as a brand ambassador. Flexibility for evenings/weekends is required; local contract offered.

Qualifications

• Knowledge of store operations and standards from retail experience.
• Customer-focused attitude with the ability to lead by example.
• Genuine interest in products and enthusiasm to share with customers.
• Open to feedback and committed to personal growth and development.
• Clear, confident, empathetic communication; able to give constructive guidance.
• Adaptable to changing priorities and customer requests.
• Comfortable working evenings, weekends, and holidays.
• Understanding of retail KPIs and how to drive performance.

Responsibilities

• Deliver high level of customer service with styling advice and product knowledge.
• Analyze sales data and collaborate to maximize department performance.
• Lead and motivate a team of Sales Advisors to meet standards.
• Support recruitment, onboarding, and training for new staff.
• Identify and nurture talent; contribute to development plans.
• Oversee daily store operations aligning with brand standards.
• Act as a brand ambassador delivering exceptional customer experiences.
• Provide coverage as Store Manager when needed.

Skills

Store operations

Customer focus

Product passion

Eager to learn

Communication

Adaptability

Flexible hours

Analytical thinking

Job description

Job Description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is a Full-Time position with a contract of 40 hours a week.

Compensation

$28.88 - $32.49

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.