Correspondence Specialist

Root Inc.; Columbus (OH); On-site; USD 26,000 - 44,000; Full time

Job summary

Root Inc. in Columbus, OH seeks a Correspondence/Mail Specialist to manage high‑volume mail operations, scanning and indexing documents, and supporting a large internal team in delivering efficient claims processing.

You will work onsite, lift 10–30 lbs, and use scanners and Office tools daily. Must have 1+ year office experience and a HS diploma. We value attention to detail and clear communication; candidacy requires camera during virtual steps in interview.

Qualifications

• Full-time office role in Columbus, OH.
• At least 1 year of office experience.
• High school diploma or GED required.
• Able to lift 10–30 lbs.
• Proficient with computer and scanner systems.
• Strong written and verbal communication skills.

Responsibilities

• Open, sort and deliver incoming correspondence.
• Assemble and prepare outbound mail.
• Maintain inbound/outbound mail records via certified mail.
• Prepare and scan documents per directions.
• Use scanner for documents of varying paper sizes.
• Daily scanner maintenance to ensure image quality.
• Assist team with document prep and indexing.
• Complete other tasks as assigned by supervisor.

Skills

Attention to detail

Strong written/verbal communication

Office experience

Troubleshoot computer issues

Adapt to changes

Education

High school diploma/GED

Tools

Scanner systems

Microsoft Office Suite

Google Workspace

Job description

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

The Opportunity

As a Correspondence/Mail specialist, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be supporting one of the largest teams within the company by allowing them to be highly efficient in their roles. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. You’ll be performing daily mailroom operations, which includes but not limited to preparing and scanning a high volume of documents within the established guidelines and procedures.

Salary Range

$44,000

Although Root is a "work where it works best" company, this position will require regular work onsite at our headquarters in Columbus, OH.

How You Will Make An Impact

• Opens, sorts and delivers incoming correspondence to appropriate internal departments
• Assembles and prepares generated outbound mail
• Maintains and records inbound and outbound mail via certified mail, including mail sent FedEx or UPS
• Preparing and scanning paper documents according to directions and specifications
• Utilize scanner to scan a variety of documents that vary in paper sizes
• Daily maintenance/cleaning of the scanner to ensure image quality and functionality
• Assist team members with document preparation and indexing
• Complete all other tasks as assigned by supervisor/manager

What You Will Need To Succeed

• Ability to work full time in the office required
• 1+ years of experience in an office environment
• High school diploma/GED required
• Must be able to lift 10-30lbs
• Attention to detail and accuracy
• Have proficiency and skill using a computer and scanner systems
• Ability to troubleshoot computer issues/problems
• Proficient in Microsoft Office Suite and/or Google (Gmail, Docs, Sheets, Outlook)
• Strong written and verbal communication skills
• Communicates and collaborates effectively in a matrixed environment
• Ability to handle ambiguity and quickly adapt when changes occur
• Able and willing to follow company policies and procedures
• Ability to approach problems with an open mind
• Flexibility and comfortable handling multiple different tasks at once

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

Please see our Privacy Notice available HERE for more information on how we process your personal data.

Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact [e-mail]