Correspondence Controller

US Washington Headquarters Services; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

US Washington Headquarters Services, based in the Correspondence Analysis Branch (CAB) of the Correspondence Management Division (CMD), provides administrative support to the Secretary, Deputy Secretary, and Executive Secretary of Defense. The role focuses on analysis and processing of correspondence, tracking in the CATMS system, and guiding leadership on correspondence policies.

Qualifications include one year of specialized experience at GS-07 or GS-09 levels and/or advanced graduate degrees.

Qualifications

• One year of specialized experience equivalent to the GS-07 in the Federal service (experience may have been gained in the private sector) demonstrating ability to receive and review all types and levels of correspondence and assign tasks to appropriate offices; review for formatting and grammatical accuracy; operate electronic task management tracking; assist with managing suspense dates and changes to task assignments.
• One year of specialized experience equivalent to the GS-09 level (experience may have been gained in the private sector) demonstrating ability to utilize correspondence and/or task management systems to analyze and route correspondence for response; review/edit correspondence per policies; provide guidance to customers and senior leadership; manage suspense dates and changes to assignments.

Education

Master's degree or equivalent graduate degree

LL.B. or J.D., if related

Ph.D. or equivalent doctoral degree or 3 full years of graduate study

Job description

Based in WHS, this position is within the Correspondence Analysis Branch (CAB) of the Correspondence Management Division (CMD). CMD provides administrative support to the Secretary, Deputy Secretary, and Executive Secretary of Defense.

CAB processes unclassified materials for leadership and guides OSD, the White House, Congress, and federal agencies on correspondence policies, CATMS tracking, incoming/outgoing mail, and staff packages.

In order to qualify for this position, you must meet the requirements described below.

You may qualify at the GS-09 level, if you fulfill the following qualification requirement:

• One year of specialized experience equivalent to the GS-07 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your ability to receive and review all types and levels of correspondence for tasking assignment to the appropriate action office for response; reviewing correspondence for formatting and grammatical accuracy; operating an electronic task management tracking system; AND Assisting with managing suspense dates and changes to task assignments.
• Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related.

You may qualify at the GS-11 level, if you fulfill the following qualification requirement:

• One year of specialized experience equivalent to the GS-09 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your ability to utilize correspondence and/or task management systems to analyze all types and levels of correspondence for tasking and data entry to the appropriate action office for response; Reviewing and editing correspondence in accordance with established policies and procedures; Using administrative policies, programs, and procedures to effectively provide advice, guidance, and assistance to customers and executive/senior level leadership; AND Managing suspense dates and changes to task assignments.
• I have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related.

A combination of education and experience (GS-09 & GS-11 level):

Equivalent combinations of education and experience may be used to meet the total qualification requirements. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.

All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume.

Your resume may not exceed two (2) pages.

For qualifications determinations, it is recommended that applicants include their months and hours worked per week for each employment listed on their resume. If a determination is not able to be made about the duration of your creditable experience for qualification requirements, you will be removed from consideration.

Read more about what should I include in my federal resume at https://help.usajobs.gov/faq/application/documents/resume/what-to-include

ACTIVE DUTY SERVICE MEMBERS:

Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, as part of their application package, a "certification" of active service in lieu of a DD-214, indicating the service member is otherwise eligible and will be discharged or released within 120 days from the date of submission.. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. This "certification" must include your rank, dates of active duty service, type of discharge and character of service (i.e. honorable), and date any terminal leave will begin. It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible". Members may be appointed before the effective date of their military retirement/separation if they are on terminal leave.

DOD PPP candidates using Application-Based Procedures:

Military Spouse Preference (MSP) Eligible:

Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist DD-3145-4 dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference.

Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible:

MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist DD-3145-3 to verify your eligibility for Military Reserve and National Guard Technician preference.

Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible:

MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist DD-3145-2 to verify your eligibility for Military Reserve and National Guard Technician Disability preference.

Retained Grade PPP Eligible:

Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist DD-3145-1 to verify your eligibility for Retained Grade preference.

All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume.