Corrections Recovery Support Specialist

Full Circle; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Full Circle is seeking a Corrections Recovery Program Assistant in Des Moines, IA. The role provides administrative support, participant engagement, and program coordination for the Corrections Recovery Coaching Program.

You will serve as the main contact for incarcerated individuals seeking recovery coaching, manage communications, track participants, and navigate resources. This is a 40-hour, non-exempt, on-site position funded by external grants.

Qualifications

• Lived recovery and/or criminal justice experience encouraged.
• CCAR Recovery Coach Academy and Ethical Considerations within six months of hire.
• Strong understanding of opioid use disorder, SUD, harm reduction, recovery capital.
• Excellent communication and interpersonal skills; able to work independently and responsibly.

Responsibilities

• Answer incoming phone calls, emails, and other communications.
• Serve as primary contact for incarcerated individuals seeking recovery coaching.
• Receive, document, route calls, referrals, messages to staff.
• Maintain professional, confidential communication with recoverees and partners.
• Correspond with incarcerated individuals through CorrLinks.
• Utilize lived experience to provide encouragement and support.
• Maintain knowledge of community resources and provide referrals.
• Manage program waitlists and monitor emails/voicemails.
• Track participant activity and status changes.

Skills

Excellent communication

Interpersonal skills

Empathy, culture

Microsoft Office

Data entry

Active listening

Independent thinker

Team collaboration

Education

CCAR Recovery Coach Academy

Ethical Considerations for Recovery Coaches

Tools

CorrLinks

Job description

Full Circle is seeking a Corrections Recovery Program Assistant in Des Moines, IA. The role provides administrative support, participant engagement, and program coordination for the Corrections Recovery Coaching Program.

You will serve as the main contact for incarcerated individuals seeking recovery coaching, manage communications, track participants, and navigate resources. This is a 40-hour, non-exempt, on-site position funded by external grants.