Correctional Training Specialist

Adult Correction; North Carolina; On-site; USD 41,000 - 72,000; Full time

Benefits offered by this job

Health Insurance options

Retirement Plans

Paid Vacation, Sick, and Community Use

Job summary

The Correctional Training Specialist (NS) role within the NC Department of Adult Correction focuses on promoting and supporting the Offender Population Unified System (OPUS). You will design materials, train staff, and ensure accurate navigation of mainframe and web-based processes across facilities.

Position requires delivering multi‑course programs, coordinating logistics at training sites, and providing Helpdesk–level support.

Qualifications

• Experience planning, delivering and coordinating multi‑course training programs.
• Ability to operate audio/visual equipment and training tech across sites.
• Familiarity with OPUS or similar offender management systems preferred.

Responsibilities

• Design and develop training materials for OPUS and related processes.
• Deliver training to state staff and coordinate statewide sessions.
• Assist OPUS Helpdesk with incident handling and problem resolution.
• Travel to training sites and correctional facilities as needed.

Skills

Program delivery

Logistics coordination

AV equipment use

OPUS experience

Tools

OPUS software

Mainframe navigation

Web applications

Job description

Position Information

Agency: Adult Correction Division

Division: COO - OPS - Institutions Operations

Title: Correctional Training Specialist (NS)

Position Number: 60089601

Grade: NC09

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

• This position promotes and supports the Offender Population Unified System (OPUS) by providing field staff the tools necessary to meet day-to-day operations of the Division of Institutions-Prisons.
• Due to the complexity of OPUS, this position is responsible for developing and managing large integrated software systems, developing training programs, promoting open communication, teamwork, and positive acceptance of change.
• The office location for this position is at the Randall Building.
• Overnight travel may be required when training staff statewide at various locations, including training sites and prisons.
• Demonstrated skills to establish and maintain effective communication with instructors, students, and supervisors to formulate ideas and communicate in verbal and written form.
• This position will structure and design materials to be utilized in training classes about all aspects of the OPUS system.
• Training will focus on the understanding of correct documentation and how to properly navigate integrated processes crossing functional sections in both mainframe and web-based applications.
• Position ensures training offered is designed to promote various computer applications and the need to understand and communicate the demand for accuracy in this technical environment.
• This position assists Prison's OPUS Helpdesk by
  • providing phone support to troubleshoot mainframe, web applications and hardware related issues,
  • serves as a Division Site Security Administrator for staff at all correctional facilities/prisons, region offices, maintenance yards and private substance abuse centers,
  • participates in the research and implementation of OPUS enhancements and revisions to evaluate the future needs of the Division of Institutions-Prisons.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $41,206.00 - $72,113.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated expertise to (plan, deliver, prioritize, coordinate, monitor and implement specific assignments) implement a multi‑course program of instruction
• Proven experience in coordinating logistics to implement a program of instruction at training sites
• Demonstrated skills to operate computerized audio/visual equipment using different software applications
• Management prefers candidates with working experience within OPUS (Offender Population Unified System).

The Posting Will Close At 11:59 P.M. The Night Before the End Date.

Internal Posting - This is an Internal Posting open only for current North Carolina Department of Adult Correction Employees, and eligible State Government Reduction in Force (RIF) Candidates from North Carolina State Government, or current temporary employees.

About The Division of Institutions

The Division of Institutions manages the daily operations of all state-operated prison facilities across North Carolina. Facilities are categorized by custody levels (minimum, medium, close) and house individuals serving sentences for felony convictions. The division provides safety, security, and rehabilitative services through trained custody staff, program facilitators, and administrative personnel.

Compensation and Benefits

State Benefits Information:

• Health Insurance options
• Retirement Plans
• NCFlex Supplemental Benefits
• Paid Vacation, Sick, and Community Service Leave
• Paid Parental Leave

Visit the State Benefits website State Benefits for additional information.

Supplemental Application Information

Application Process

NCDAC uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent t