Correctional Case Manager

Adult Correction; North Carolina; On-site; USD 37,000 - 65,000; Full time

Benefits offered by this job

Health Insurance options

Retirement Plans

NC Flex Supplemental Benefits

Paid Vacation, Sick, and Community/Par

Paid Parental Leave

Job summary

The North Carolina Department of Adult Correction is hiring for a full-time custody role at Eastern Correctional Institution. The position emphasizes safe housing-unit operations and clear verbal and written communication with staff, offenders, and the public.

Applicants must meet Criminal Justice standards, pass a background check, and complete medical/psychological evaluations. State benefits and a stable, statewide career are offered.

Qualifications

• Criminal justice knowledge and procedures.
• Ability to handle stressful conditions with incarcerated individuals.
• Accurate reporting and documentation of incidents and observations.

Responsibilities

• This position is assigned to Eastern Correctional Institution, housing unit custody area.
• Maintains effective verbal and written communication with staff, offenders, and the public.
• Responds to crises and provides routine counseling or intervention as needed.
• Ensures safety of supplies and equipment and supports correctional programs.

Skills

Defensive tactics

Stress management

Surveillance

Report writing

Crisis intervention

Facility security

Education

Associate’s degree in Criminal Justice or related field

Job description

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

This position is assigned to Eastern Correctional Institution. Position will be assigned to a housing unit in the custody area. Effective verbal/written communication with other staff, offenders, and the general public.

Knowledge, Skills and Abilities / Management Preferences

• Be capable of defending oneself against attack by violent persons.
• Work under stressful conditions caused by direct contact with incarcerated offenders who can become physically violent/ verbally abusive.
• Conduct continuous visual/audio surveillance of assigned work area.
• Accurately operate office machines/ prepare written reports/forms which accurately reflect information reviewed from various sources.
• Demonstrate/ instruct offenders in the proper safe use of tools, equipment/supplies.
• Review, analyze/evaluate various documents and behavioral data gathered from interview/documentation/personal observation.
• Perform crisis intervention/routine counseling to include suicide prevention.
• Account for supplies/ equipment.
• Implement/ manage correctional programs.

Salary Range

Salary Range: $37,377 - $65,408

Contractual Details

This is a full-time position (40 hours per week) with State Benefits.

State Benefits Information: The State of North Carolina offers a comprehensive benefits package including:

• Health Insurance options
• Retirement Plans
• NC Flex Supplemental Benefits
• Paid Vacation, Sick, and Community Service Leave
• Paid Parental Leave

Visit the State Benefits website for additional information.

Applicants Must

• Meet Criminal Justice Standards requirements (12 NCAC 09G .0302)
• Pass a criminal background check
• Produce a negative drug screening result
• Successfully complete medical and psychological evaluations
• Possess a valid driver’s license

Adverse Weather Reporting: This position is designated as “Mandatory” and must report or stay over during adverse weather events.

About the Division of Institutions

The Division of Institutions manages the daily operations of all state-operated prison facilities across North Carolina. Facilities are categorized by custody levels (minimum, medium, close) and house individuals serving sentences for felony convictions. The division provides safety, security, and rehabilitative services through trained custody staff, program facilitators, and administrative personnel.

Supplemental Application Information

The North Carolina Department of Adult Correction (NCDAC) uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include:

• Complete education history (including high school)
• Full work experience details
• Certificates and licenses, if applicable
• Education must be from appropriately accredited institutions. Information provided must support responses to supplemental questions. Incomplete applications may impact screening and salary determination.

Applicants may be subject to a criminal background check and drug screen.

Education Equivalency Verification

The State of North Carolina/Office of State Human Resources (OSHR) uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD256 or NGB22, along with the state application.

PREA Requirement

The NCDAC must adhere to the US Dept. of Justice Final Rule on the \"National Standards to Prevent, Detect, and Respond to Prison Rape.\" Click this link for information on hiring and promotion prohibition requirements for all positions in the NCDAC: PREA Hiring and Promotion Prohibitions

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• Associate’s degree in Criminal Justice, Human Services, Recreation or a related field from an appropriately accredited institution;
• High school or General Educational Development (GED) diploma and two years of custody experience within the North Carolina Department of Public Safety;
• an equivalent combination of training and experience.

Necessary Special Qualifications

Must be eligible for certification by the North Carolina Criminal Justice Education & Training Standards Commission.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.