Corporate Travel Ticketing Agent

ATG Travel Worldwide; United States; On-site; USD 42,000 - 58,000; Full time

Job summary

The Allstars Travel Group is seeking a Ticketing Specialist reporting to the Team Leader, US Operations. You will apply exceptional customer service while managing all queues and email requests within ATG policies.

Utilize global distribution systems (GDS) and Sabre to process domestic and international bookings, resolve issues promptly, and ensure client satisfaction. You will aim for the lowest fare and coordinate with the GDS help desk when needed.

Qualifications

• Experience handling high-volume travel bookings with strong customer service.
• Proficient in GDS andSabre booking platforms.
• Ability to troubleshoot and resolve ticketing issues quickly.

Responsibilities

• Handle PNRs failing automated QC and messages within client ATG travel policies.
• Utilize GDS and Sabre to process bookings accurately.
• Respond to inquiries for domestic and international travel with high service levels.
• Promote lowest fare and apply discount programs appropriately.
• Troubleshoot with GDS help desk as needed.
• Manage high-volume queues while meeting ATG SLA requirements.

Skills

GDS knowledge

Sabre

Customer service

Email handling

Tools

Sabre

GDS systems

Job description

Reporting to the Team Leader, US Operations, the Ticketing Specialist is responsible for applying consistently high levels of customer service to The Allstars Travel Group Corporate Clients; accurately managing all queues and email requests by following established processes and procedures.

Main Responsibilities:

• Handle all PNRs that do not pass automated QC checks, and queues for messages from airlines, hotels, autos, etc. within the client’s and ATG’s travel policies.
• Utilize advanced knowledge of global distribution systems (GDS) and booking platforms (e.g., Sabre) to facilitate smooth and efficient processing.
• Manage inquiries and troubleshoot issues related to all bookings (domestic, international) promptly, ensuring exceptional customer service and client satisfaction.
• Promote the acceptance of the lowest fare; applying discount programs appropriately.
• Troubleshoot and/or contact GDS help desk when and if appropriate to do so.
• Ability to handle high volume queues to facilitate the booking process, maintaining ATG SLA requirements.