Corporate Travel & Expense Administrator

Victra; Durham (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid training

Health insurance

401k

Tuition reimbursement

Employee discounts

Referral bonuses

Career pathing

Job summary

Victra is seeking a Travel & Expense Administrator to manage end-to-end travel arrangements for a nationwide workforce. This hybrid role requires strong customer service, policy knowledge, and proficiency with travel systems.

The ideal candidate will have 10+ years in corporate travel, familiarity with Concur or Ramp Expense, and a solid understanding of travel logistics. This position offers training, benefits, and a path for growth within the Corporate Travel & Expense team.

Qualifications

• 10+ years of corporate travel booking experience.
• Familiarity with corporate travel platforms (Concur, Ramp Expense etc.).
• High school diploma or GED; higher degree preferred.

Responsibilities

• Book air, car, hotel and rail travel per approved itineraries and policy.
• Ensure bookings are accurate, timely and cost-efficient.
• Assist with itinerary changes, cancellations, and emergency travel.
• Close T&E reports and traveler accounts when offboarding.
• Support the card and expense tool Ramp with admin tasks.
• Educate travelers on policies and vendor preferences.
• Provide timely, helpful responses to traveler inquiries.
• Collaborate with teammates during peak travel periods.

Skills

Attention to detail

Communication skills

Multitasking

Customer service

Travel logistics knowledge

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Concur

Ramp Expense

Sabre / GDS

Job description

Location: Hybrid - Durham,NC

Hours: M-F (12pm-9pm)

ABOUT US

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”.We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

ROLE DESCRIPTION

Victra is seeking detail-oriented and service-driven Travel & Expense Administrator to support Victra’s Travel & Expense team with coordination and logistics for employees across our nationwide retail operations. Reporting to the Corporate Travel & Expense Manager, this role is responsible for handling end-to-end travel arrangements for field and corporate employees. The ideal candidate combines excellent customer service with a strong grasp of travel booking systems, policy compliance, and the fast-paced nature of supporting a large, distributed retail workforce.

KEY RESPONSIBILITIES

Travel & Expense Program Administration

• Book air, car, hotel and rail travel based on approved itineraries and company travel policies in GDS (Sabre) and through online booking tool.
• Ensure all bookings are accurate, timely, and optimized for cost efficiency and traveler convenience.
• Assist with itinerary changes, cancellations, rebooking’s, and emergency travel support.
• Support employee offboarding by ensuring timely closure of T&E reports and accounts.
• Provided administrative Support for company’s card & expense tool, Ramp.

Policy Compliance, Education & Documentation

• Apply Victra’s corporate travel policy consistently, flagging any exceptions for manager review and approval.
• Communicate with employees and leaders to confirm preferences, answer questions, and resolve travel issues.
• Maintain accurate traveler records and documentation for each trip, ensuring details are properly entered into the travel management system.
• Help educate travelers on travel policies, approval processes, and preferred vendors.
• Provide guidance and resources to employees on T&E systems, tools, and policies.

Customer Service & Team

• Respond to employee inquiries with a focus on delivering timely, accurate, and customer-friendly resolutions
• Deliver white-glove support to travelers, with an emphasis on professionalism, clarity, and responsiveness.
• Troubleshoot and escape issues as needed to ensure smooth travel experiences.
• Partner with team members to handle high-volume travel periods or priority bookings.

Collaboration & Process Improvement

• Support process improvement initiatives led by the Corporate Travel & Expense Manager.
• Assist with ad-hoc projects and cross-functional requests to support evolving business needs.
• Work closely with the Corporate Travel Manager and other agents to share updates, best practices, and service improvements.
• Stay current on travel trends, tools, procedures that improve efficiency or traveler satisfaction.
• Assist in collecting feedback and recommending enhancements to the travel program.

WHAT WE ARE LOOKING FOR

Education & Experience

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 10+ years of experience in corporate travel booking with a Travel Management Company, preferably CTM.
• Familiarity with corporate travel management platforms (e.g., Concur, Lightning, Ramp Expense etc.) strongly preferred.
• Previous expense platform experience preferred, Ramp Expense experience preferred.

Skills & Competencies

• Exceptional attention to detail, organization, and follow-through.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a deadline-driven environment.
• Service mindset with a calm, solutions-focused approach to challenges.
• Basic understanding of travel logistics, pricing structures, and fare rules.

Working Conditions

• Flexibility to occasionally work extended hours or adjust shifts during peak travel periods.
• Hybrid role and requires working in the HQ office 3 days a week if local in RDU area or virtual for West Coast applicants.
• Shift hours are Monday to Friday 12pm to - 9p EST.

WHY JOIN US?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses.
• Career pathing opportunities.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.