Corporate Trainer

Rita's Italian Ice; Trevose (PA); On-site; USD 55,000 - 82,000; Full time

Job summary

Rita's Italian Ice in Trevose, PA seeks a Corporate Trainer to partner with franchisees, deliver engaging training, reinforce brand standards, and ensure a consistent guest experience across locations.

You will develop training programs, e-learning content, and materials using Rita’s Online University and Articulate 360, delivering in-person, virtual, and field-based sessions to support new openings and ongoing operations.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and operations experience.
• 1–3 years of training, operations, restaurant, retail, or franchise support experience preferred.
• Experience delivering presentations and training programs.
• Strong facilitation, communication, and relationship-building skills.
• Valid driver's license, insurance and ability to travel as needed.
• Working knowledge of food safety and sanitation practices; ServSafe certification preferred.
• Ability to learn, operate, and train others on all equipment used in shop operations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual training platforms.
• Experience developing and maintaining e-learning content using instructional design software; Articulate 360 (Storyline and Rise) experience preferred.

Responsibilities

• Develop, maintain, and enhance training programs, support materials, and operational resources, including System Manuals, training guides, webinars, execution guides, training aids, and Rita’s Online University (ROU).
• Design, develop, and maintain e-learning courses and digital training resources using Rita's Online University (ROU) and instructional design tools such as Articulate 360.
• Facilitate and support training for new franchisees, managers, and shop employees through in-person, virtual, and field-based training programs.
• Support the implementation and execution of new products, operational initiatives, equipment rollouts, and system-wide programs.
• Maintain the Cool University training facility, including equipment, product inventory, classroom spaces, and training resources.
• Demonstrate expertise in all operational systems, processes, and procedures required to successfully operate a Rita’s franchise location.
• Assist with the development, testing, and validation of operational standards, procedures, and best practices.
• Partner cross-functionally with Operations, Marketing, IT, Supply Chain, and R&D on training and operational initiatives.
• Support new shop openings, transfers, retraining efforts, and other field support activities as needed.
• Assist with the administration, tracking, and reporting of training programs and trainee progress.
• Provide day-to-day operational support to franchisees, training shops, and internal departments.
• Complete special projects and assignments as directed by management.
• Coordinate and conduct product testing and evaluations, including shelf-life, package integrity, overrun, yield, melt, weights and measures, operational feasibility, quality assurance, and guest experience assessments.
• Collaborate with cross-functional departments to create weekly Fundamentals videos that reinforce company culture, communicate business priorities, share best practices, and support franchisee and employee engagement.
• Perform other duties as required, directed or assigned.

Skills

Presentation skills

Communication

Relationship building

Public speaking

Training delivery

Project management

Travel ability

Education

Bachelor's degree or equivalent experience

Tools

Articulate 360 (Storyline & Rise)

Microsoft Office Suite

Job description

Love developing people and bringing a brand to life? We’re looking for a Corporate Trainer! Partner with our franchisees to deliver engaging training, reinforce brand standards, and ensure a consistent, exceptional guest experience across our locations. Rita's is an Iconic Treat Brand with a Serious Sweet Tooth for Great People who want to Help Us Spread Ice Custard & Happiness, One Scoop at a Time. If this sounds like you please read on.

Corporate Trainer

Department: Operations Services / Training

Reports To: Senior Manager Operations Services

Essential Duties and Responsibilities:

• Develop, maintain, and enhance training programs, support materials, and operational resources, including System Manuals, training guides, webinars, execution guides, training aids, and Rita’s Online University (ROU).
• Design, develop, and maintain e-learning courses and digital training resources using Rita's Online University (ROU) and instructional design tools such as Articulate 360.
• Facilitate and support training for new franchisees, managers, and shop employees through in-person, virtual, and field-based training programs.
• Support the implementation and execution of new products, operational initiatives, equipment rollouts, and system-wide programs.
• Maintain the Cool University training facility, including equipment, product inventory, classroom spaces, and training resources.
• Demonstrate expertise in all operational systems, processes, and procedures required to successfully operate a Rita’s franchise location.
• Assist with the development, testing, and validation of operational standards, procedures, and best practices.
• Partner cross-functionally with Operations, Marketing, IT, Supply Chain, and R&D on training and operational initiatives.
• Support new shop openings, transfers, retraining efforts, and other field support activities as needed.
• Assist with the administration, tracking, and reporting of training programs and trainee progress.
• Provide day-to-day operational support to franchisees, training shops, and internal departments.
• Complete special projects and assignments as directed by management.
• Coordinate and conduct product testing and evaluations, including shelf-life, package integrity, overrun, yield, melt, weights and measures, operational feasibility, quality assurance, and guest experience assessments.
• Collaborate with cross-functional departments to create weekly Fundamentals videos that reinforce company culture, communicate business priorities, share best practices, and support franchisee and employee engagement.
• Perform other duties as required, directed or assigned.

Required Education and Experience:

• Bachelor's degree preferred or equivalent combination of education, restaurant, retail, franchise, or multi-unit operations experience.
• Minimum 1-3 years of training, operations, restaurant, retail, or franchise support experience preferred.
• Experience developing and delivering presentations and training programs.
• Strong facilitation, communication, and relationship-building skills.
• Valid driver's license, insurance and ability to travel as needed.
• Working knowledge of food safety and sanitation practices; ServSafe certification preferred.
• Ability to learn, operate, and train others on all equipment used in shop operations.
• Strong organizational, project management, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual training platforms.
• Experience developing and maintaining e-learning content using instructional design software; Articulate 360 (Storyline and Rise) experience preferred.

Physical Duties:

• While performing the duties of this job, the employee may be required to taste the products.
• Must be able to stand and walk for extended periods of time.
• Must be able to lift and carry up to 50 pounds.
• Must be willing and able to operate and maintain all equipment used in shop operations.
• Must be able to perform repetitive tasks, including scooping, stirring, lifting, and product preparation.