Corporate Trainer

Cognizant; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Trainer to support live and rider support agents by delivering front-line training and guidance. The role focuses on applying client policies and driving consistent service quality.

The ideal candidate has at least 2 years in a training role, strong communication skills, and the ability to adapt to a rapidly changing environment. This position may involve variable shifts and cross-functional collaboration.

Qualifications

• Proficiency with Google Suite (Sheets, Slides, Docs, Drive).
• Strong time management and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to work varied shifts including days, evenings, overnight, holidays.

Responsibilities

• Learn client policies and processes and serve as the primary contact for SMEs and support staff during training.
• Provide constructive performance feedback to leadership during training.
• Promote development and positive work ethic among team members.
• Demonstrate deep training knowledge in client meetings and updates.
• Collaborate with the client to align training processes across the team.

Skills

Google Suite

Time management

Written & verbal communication

Attention to detail

Problem-solving

Content creation & delivery

Adaptability

Training experience

Job description

About the Job:

Cognizant Trainers have an important role within the Program which has a critical effect on operations. They provide front-line direction and support to our live support agents and/or rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction.

Job Duties And Responsibilities:

• Learn and maintain an extensive amount of knowledge regarding the client’s policies, processes, and philosophy.
• Act and serve as the primary point of contact for subject matter experts and support staff with training.
• Provide positive performance feedback and/or behavior concerns during the training period to leadership.
• Promote the professional and personal development of individual team members by demonstrating a positive work ethic/attitude and commitment to achieving the best possible outcomes.
• Bring in-depth training knowledge and a thoughtful understanding when participating in client meetings.
• Collaborate with the client on training and updates to ensure processes are aligned across the team.

Qualifications:

• Basic knowledge of Google Suite (sheets, slides, docs, drive)
• Ability to use spreadsheet applications to maintain/develop operational reporting
• Exceptional time management, organizational, and prioritization skills to complete work in a timely manner
• Ability to work a variety of shifts including days, evenings, overnight and holidays
• Excellent written and verbal skills.
• At least 2 years in a training role (remote or in person)
• Strict adherence to company philosophy and mission statement
• Comfortable with a rapidly changing environment adapting to changes as they come
• Strong problem-solving skills and excellent attention to detail
• Proficient in content creation and delivery across the organization

For Internal Hires:

• Successful completion of 90-day probationary period
• No Attendance Occurrences/write ups or disciplinary action within the last 90 days.
• Meet or Exceed existing Performance, Service Level Agreements (SLA) and Quality Assurance Standards.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The Cognizant Community

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com