Corporate Trainer

Serv--u--success; Grandville (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Serv-U is seeking a Corporate Trainer to design and deliver high-quality content using multiple tools and formats, engaging learners across Regions and Stores. The role partners with Regional and District Managers to develop training programs, manage a library of materials, and deliver sessions online, in classrooms, or in flagship stores.

Requires effective communication, project management, and a minimum of 5 years of related experience.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• At least 5 years of related work experience.
• Strong communication, project management, and organizational skills.

Responsibilities

• Develop course/reference content with Serv-U and external SMEs.
• Create training programs using multiple methodologies and materials.
• Maintain Serv-U University Library and keep materials up to date.
• Deliver training online, in classrooms, or in flagship stores; support hands-on learning.
• Coordinate training logistics and scheduling across Regions and Stores.

Skills

Communication skills

Project management

Time management

Organizational skills

Education

Bachelor’s degree or equivalent combination of education and experience

Job description

The Corporate Trainer is responsible for understanding the strategy and approach for creating and delivering high quality content, using multiple tools/formats, presented in an engaging, easy to understand, memorable way.

Functions as a primary resource to Regional and District Managers, Store Managers and their work teams, to enable them to proficiently solve business problems utilizing Serv-U provided tools and defined processes.

Creates training programs using a variety of tools best suited for the outcome desired, and delivers training online, in a classroom, pre-recorded, or supplementary to hands on learning in a Flagship store. Maintains a library of reference materials for self-service and the ability to supplement with live one on one training if needed. Develop custom learning plans to address specific needs, including use of Flagship Stores. Follow-up to make sure training needs have been met.

Essential Duties & Responsibilities

• Develop course/reference content, working with Serv-U and external SME’s (Subject Matter Experts)
  • Proactive – Develop content/delivery to support implementation of new programs / tools / processes
  • Reactive – Content/delivery to solve a new or current business need
  • Develop training programs that are aligned with Serv-U University strategic goals.
  • Create training programs using various learning methodologies, relevant media, and materials to enable effective learning and retention.
  • Proactively work with the Serv-U team to evaluate, refine, or define training initiatives for continued program growth and development based on current needs and business drivers.
  • Utilize Serv-U social media tools such as Yammer to share learning opportunities and promote learning capabilities to solve current work challenges
• Document, organize and make available to Serv-U managers and teams, primary and supporting materials for reference, training problem resolution
  • Maintain up-to-date materials within Serv-U University Library.
  • Maintain and update the Visual Work Instructions, Certification Knowledge, Merchandising, Projects, and Continuous Improvement Assessments, Store Assessments, etc.
  • Create reference materials from training materials as needed to provide focused learning experiences
• Create online / in person training programs that inspire learning and application of Serv-U processes and tools. Collaborate with Flagship Store for experiential learning as appropriate
  • Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
  • Assists employees with problems concerning "how to" perform specific tasks related to their positions. Develop customized training plans to address specific needs.
• Perform as a 1st line resource for Serv-U team managers and team members to provide source materials to enhance specific learning needs
  • Utilizes project management principles to help coordinate training logistics, ServU’s University updates and enhancements, and effective resource scheduling.
  • Assist the effective administration and ongoing development of the Store Manager Training program.
• General
  • Will participate in corporate learning events, participating in the design & planning. Contribute training materials and lead sessions as appropriate.
  • Manage classroom rosters, attendance, exams, completion and competencies within the Learning Management System
  • Handles keeping track of and reporting expenses; coordinates events and travel as needed.
  • Align training schedules with the hiring and training demands of each Region/District/Store.

Desired Education, Skills & Experience

• Bachelor’s degree or equivalent combination of education and experience that provides required knowledge, skills, and abilities.
• At least 5 years of related work experience.
• Demonstrates strong communication skills, both written and verbal.
• Project management experience, organizational skills, and strong time management.
• An ability to cast a vision for the Training and Development Team Exemplifies the desired culture and philosophies of the organization.
• Computer proficiency to include Microsoft Office suite. Familiarity with e-learning, social media, Learning Management Systems platforms and practices
• Ability to work a minimum of 45 hours per week, based upon the business needs.