Corporate Sr. Travel Advisor

Direct Travel; United States; On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plans

Wellness

Rewards and Recognition

Sustainability

Mental Health Support

Job summary

Direct Travel is seeking a Senior Corporate Travel Advisor to manage comprehensive, cost-effective travel for clients in line with company policies and preferred vendors.

You will handle domestic and international bookings, multi-segment itineraries, and ticketing with an expert understanding of airline rules. Strong customer service and GDS proficiency are essential for success in this role.

Qualifications

• 10+ years of experience coordinating domestic and international travel arrangements.
• Proficient using one or more GDS systems.
• Experience creating multi-segment, multi-destination itineraries.
• Knowledge of airline ticketing rules and regulations.
• Ability to produce lowest logical airfare within client policy.
• Understanding of international airfares and ticketing.
• Proficient in internet searches and online booking processes.
• Experience with ticket exchanges and reissues.
• Ability to read and follow client travel policies and guidelines.
• Excellent written and verbal communication; strong customer service.

Responsibilities

• Complete domestic and international travel arrangements across air, hotel, ground, rail, and limo.
• Support multiple accounts or a dedicated client.
• Follow detailed procedures and standards for travel management.
• Interact with travelers and travel arrangers; provide first-level customer service support.
• Ensure compliance with client travel policy and DT preferred vendors.
• Maintain professionalism and follow escalation procedures.
• Attend meetings for updates on travel industry and office procedures.
• Foster positive relations with colleagues to support a cooperative environment.

Skills

GDS proficiency

Travel planning

Multi-destination itineraries

Airline ticketing knowledge

Customer service

MS Office (Word & Excel)

Communication (email/phone)

Job description

Overview

As a key member of the Operations Team, the Senior Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Senior Corporate Travel Advisor

Overview

As a key member of the Operations Team, the Senior Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Responsibilities

• Complete domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
• May support multiple accounts, or a dedicated customer
• Operates within detailed procedures
• Interacts with travelers and travel arrangers and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors
• Adheres to DT standards in delivering customer service including phone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Qualifications

• 10+ years of experience providing domestic and international travel arrangements
• High proficiency using one or more GDS
• Experience creating domestic and international multi-segment, multi-destination itineraries
• Must demonstrate thorough knowledge of airline ticketing rules and regulations
• Proficient in producing lowest logical airfare within client’s policy
• Understands international airfares and international ticketing
• Proficient in Internet searches and online booking processes
• Thorough working knowledge of exchanging, reissue of tickets
• Must be able to thoroughly read, understand and follow client travel policies and guidelines
• Excellent communication skills via email and phone
• Superior customer service skills
• Ability to meet and exceed required performance standards
• Accurate and detail oriented
• Work well under pressure and can deal with change and adversity
• Working knowledge of Microsoft Office, including Word and Excel
• Works well independently as well within a group

Benefits Summary

• Medical
• Dental
• Vision
• Retirement Plans
• Wellness
• Rewards and Recognition
• Sustainability
• Mental Health Support

About Direct Travel

Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise, we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses. Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence and global expertise. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step.

For more information about Direct Travel, visit www.dt.com

Direct Travel is an equal opportunity employer