Corporate Security Specialist - PIAM Team - 1st shift

Bank of America; Charlotte (NC); Presencial; USD 75 000 - 110 000; Tempo integral

Resumo da oferta

Bank of America is seeking a Corporate Security Specialist in Charlotte, NC to manage enterprise security systems, including access control, video surveillance, and intrusion alarms. You will partner with internal teams and vendors to ensure reliable operation, regulatory alignment, and incident response readiness.

The role emphasizes technical troubleshooting, system programming, and documentation quality, with a 1st shift, 40-hour workweek in a collaborative in-office culture.

Qualificações

• 2+ years of technical customer service/operational experience.
• Experience in a corporate security role with basic security tech knowledge.
• Proficiency in Word, Excel, and Copilot.
• Highly organized, motivated self-starter with results focus.
• Team-oriented, flexible, receptive to change.
• Strong, confident presentation skills for stakeholders.
• Excellent analytical skills with attention to detail.
• Ability to adapt to rapid changes and manage risk.
• Must work first shift hours 8:30am-5pm EST, Mon-Fri.

Responsabilidades

• Provide technical support and system administration for enterprise access control systems.
• Perform device management and programming, including configuration changes and testing.
• Support networked security systems with cross-team collaboration.
• Coordinate installations, upgrades, and maintenance with vendors and property teams.
• Analyze system behavior, alerts, failures, and trends to identify root causes.
• Serve as technical escalation point for complex security issues across locations.
• Ensure access control systems comply with applicable regulations.
• Support life safety and incident response during outages or events.
• Document system changes and resolutions with audit readiness.
• Maintain clear communication with employees, contractors, vendors, and partners.

Conhecimentos

Attention to Detail

Critical Thinking

Problem Solving

Research

Risk Management

Analytical Thinking

Business Acumen

Decision Making

Written Communications

Collaboration

Customer Focus

Data Visualization

Innovative Thinking

Reporting

Ferramentas

Microsoft Word

Microsoft Excel

Copilot

Descrição da oferta de emprego

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description

This job is responsible for executing corporate security activities essential to protecting the safety of employees and bank facilities. Key responsibilities include gathering, analyzing, and disseminating intelligence related to potential threats, risks, and vulnerabilities, or ensuring the bank’s security technology programming and credentialing is accurate.

The Corporate Security Specialist is responsible for the administration, support, and lifecycle management of enterprise electronic security systems that protect the organization’s people, facilities, and assets. This role provides technical expertise across video surveillance, intrusion alarm systems, and access control technologies, supporting device programming, configuration, connectivity, and operational stability in a highly regulated environment.

The Specialist partners closely with internal stakeholders and external vendors to ensure security technologies are deployed, maintained, and optimized in alignment with regulatory requirements, life safety standards, and organizational risk posture.

This position requires strong technical aptitude, critical thinking, and the ability to troubleshoot and resolve complex system, device, and network-related issues while maintaining composure in time‑sensitive or high‑impact situations.

Responsibilities

• Provide technical support and system administration for enterprise access control systems
• Perform device management and programming, including configuration changes, troubleshooting, testing, and validation of security devices and applications
• Support networked security systems, partnering with Network Services and technology teams to resolve connectivity, performance, and integration issues
• Coordinate and guide installations, upgrades, and maintenance activities, working with vendors, integrators, and property management teams
• Analyze system behavior, alerts, failures, and trends to identify root causes and recommend corrective actions
• Serve as a technical escalation point for complex security technology issues impacting multiple locations or systems
• Ensure access control systems are in compliance with the Federal Bank Protection Act and applicable federal, state, and local regulations
• Support life safety and incident response by providing timely technical assistance during system outages, escalations, or security events
• Document system changes, programming updates, and resolutions with a strong attention to accuracy and audit readiness
• Maintain effective communication with employees, contractors, vendors, and business partners while balancing multiple priorities and requests

Required Qualifications

• Experience in a corporate security role, and/or a basic understanding of security system technologies (alarms, video, and access control).
• 2+ years of technical customer service/operational experience
• Proficiency in Microsoft Tools: Word, Excel, and Co-Pilot
• Highly organized, motivated self-starter who can deliver results with minimal direction
• Team-orientation, flexibility, with a receptiveness to change
• Strong, confident presentation skills with the ability to synthesize information and communicate clearly and succinctly with stakeholders
• Excellent analytical skills, with significant attention to detail - ability to query, review, and manipulate data
• Demonstrate the ability to be adapt to rapid changes in priorities and demand and manage risk effectively
• Must be able to work first shift hours - 8:30am - 5pm EST, Monday - Friday

Desired Qualifications

• Card Access Control experience
• Symmetry (AMAG) experience
• Proficient in Adobe Photo Shop
• Basic SQL knowledge
• Technology, Risk or Compliance background

Skills

• Attention to Detail
• Critical Thinking
• Problem Solving
• Research
• Risk Management
• Analytical Thinking
• Business Acumen
• Decision Making
• Written Communications
• Collaboration
• Customer and Client Focus
• Data Visualization
• Innovative Thinking
• Reporting

Shift

1st shift (United States of America)

Hours Per Week

40