Corporate Security Operations Associate

Wellmark-Blue-Cross-and-Blue-Shiel; Des Moines (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Wellmark Blue Cross Blue Shield is seeking a security-focused associate to greet guests, monitor access, and support campus safety. The role emphasizes customer service, professionalism, and collaboration with emergency responders.

The position requires attention to detail, effective communication, and the ability to work on-site daily in a dynamic security environment. You will join a team dedicated to safeguarding people and company assets.

Qualifications

• High school diploma or GED required.
• 1+ year of security, law enforcement, or military experience; familiarity with security systems/equipment.
• Must be able to obtain additional skills and training for physical security procedures.
• Effective written and verbal communication with internal and external stakeholders.
• Excellent attention to detail, multi-tasking, and organizational skills including time management.
• Professional, calm, and adaptable in a fast-paced environment; strong teamwork.
• Ability to troubleshoot and seek process improvements; strong initiative.
• Microsoft Office experience and technical aptitude to learn new systems.

Responsibilities

• Operate telecommunications, alarm monitoring, camera systems, access control, and life safety systems.
• Serve as intermediary between emergencies and response personnel; relay information for appropriate action.
• Greet and provide exceptional customer service to Wellmark guests and workforce.
• Oversee surveillance and patrol designated areas to protect guests, staff, and assets.
• Assist with visitor management, including badge issuance and access requests.
• Support parking program administration and related inquiries.
• Assist with general administrative tasks related to security operations and facilities coordination.

Skills

Attention to detail

Communication skills

Customer service

Teamwork

Problem solving

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Security systems

Job description

• Work Environment: Office-based *see job footer for more info
• Pay Grade: 14

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Learn more about our unique benefit offeringshere .

Job Description

Are you someone who constantly notices the details, prioritizes safety and is often known for your friendly presence around others? If you're calm under pressure, enjoy helping people, and like workdays that keep you engaged and moving, this could be a great fit. In this role, you'll be the friendly face greeting guests, the extra set of eyes helping keep our campus secure, and a trusted resource supporting everything from access control to emergency response. We're looking for someone who combines professionalism, strong communication skills, and a customer-first mindset. Bring your attention to detail and problem-solving abilities, and we'll provide opportunities to grow your skills in a dynamic security environment.

Qualifications

Required:

• High school diploma or GED is required.
• 1+ year experience in security, law enforcement or military; including familiarity with security systems/equipment.
• Must have or be able to attain additional skills and training regarding systems and procedures used in a physical security setting.
• Effective written and verbal communication skills. Previous experience communicating between internal and external stakeholders.
• Excellent attention to detail, multi-tasking, and organizational skills, including time management and prioritization.
• Ability to remain professional, calm, and focused, adaptable and flexible, in a fast-paced, changing environment.
• Demonstrated ability to work collaboratively with a team, partner with others throughout the organization, and provide advisement and coaching on security-related issues.
• Ability to troubleshoot effectively and proactively seek opportunities for process improvement.
• Microsoft Office experience – e.g., Word, Excel, Outlook, etc. Technical aptitude to learn new systems quickly.
• Ability to work full time on-site daily at assigned location.

Additional Information

a. Operate and control the telecommunications, alarm monitoring, camera systems, access control, and life safety systems for Wellmark properties.

b. Act as the intermediary between emergency situations and emergency response personnel; convey information to the emergency personnel and ensuring appropriate response to observed conditions.

c. Greet and provide exceptional customer service to all Wellmark guests and workforce.

d. Monitor and provide oversight of surveillance of the premises and patrol assigned areas to ensure the safety and protection of guests, team members and company assets.

e. Support visitor management processes, including access requests and badge administration.

f. Secure premises and personnel and prevent losses and damage by reporting irregularities.

g. Support site management of Wellmark parking which may include verifications of entrance into garage, patrol of garage, security camera monitoring of garage, etc.

h. Administer and maintain corporate parking programs, including processing parking registrations, issuing permits, maintaining parking records, and responding to employee parking inquiries.

i. Assist with general administrative tasks related to physical security operations, facilities coordination, and employee safety programs.

j. May provide support in other areas such as Facilities and special event activities, etc., and business-related initiatives as needed.

k. Other duties as assigned.

Office-based: The nature of the job duties for this position will require you to be in the office 100% of the time. Your presence in-office is critical to effectively perform the responsibilities of the role. Occasional remote work may be permitted based on workload and/or other ad-hoc situations that support it, with manager approval.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [emailprotected]

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply