Corporate Operations Manager

MegaStar Financial Corp.; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Job summary

MegaStar Financial Corp. in Denver seeks an experienced Corporate Operations Manager to lead and support the mortgage operations group across processing, closing, compliance, post-closing, quality control and technology. This role focuses on ensuring loans move efficiently and accurately through the pipeline.

You will mentor teams, resolve complex loan issues, implement automation and AI-driven tools, and partner with Sales, Compliance and Tech to raise loan quality and borrower satisfaction.

Qualifications

• Significant experience in residential mortgage operations from application to post-closing.
• Proven ability to lead mortgage processing and closing teams.
• Strong understanding of TRID, HPML, QM and compliance requirements.

Responsibilities

• Lead and support the Operations Team, guiding loan specialists and closers.
• Oversee Closing Operations, policies, and electronic closing implementations.
• Manage operational audits, quality reviews, and ensure remediation actions.
• Provide Sales and Loan Officer support on products and complex scenarios.
• Support technology, automation, and AI-enabled tooling to improve efficiency.

Skills

Mortgage operations

Leadership

Process improvement

Education

Bachelor's degree in finance or related field

Tools

Microsoft Office

Mortgage loan origination systems

Job description

Lead Mortgage Operations Through Accuracy, Collaboration, and Continuous Improvement

MegaStar Financial is a well-established, nationwide mortgage lender with over 25 years of experience helping borrowers achieve their homeownership goals. We are looking for an experienced Corporate Operations Manager to help lead and support key areas of our mortgage operations, including processing, closing, compliance, post-closing, quality control, sales support, and operational technology.

This position plays an important role in ensuring loans move efficiently and accurately throughout the mortgage process. The Corporate Operations Manager will support and develop operations team members, resolve complex loan and process issues, maintain consistent operational standards, and serve as a key resource for Loan Officers and corporate teams.

We are looking for a mortgage operations professional who brings strong technical knowledge, sound judgment, leadership skills, and a willingness to embrace technology, automation, and evolving AI tools that improve efficiency, loan quality, and the borrower experience.

What You\'ll Do

Lead and Support the Operations Team

• Manage and support Loan Specialists and Closers with day-to-day loan questions, escalations, and workflow needs
• Provide guidance and support for complex processing and closing scenarios
• Train and onboard new processors, Loan Specialists, and Closers
• Conduct ongoing training and operational meetings to reinforce procedures, guideline changes, and best practices
• Manage loan volume and processing assignments to support balanced workloads and service expectations
• Assist team members with investor suspense items and other issues requiring escalation or additional review

Oversee Closing Operations

• Provide leadership and support to the Closing Desk and closing team
• Respond to complex closing questions and assist with issue resolution
• Maintain and improve closing policies, procedures, and operational standards
• Support the implementation and ongoing use of electronic closing solutions
• Help ensure closing practices remain consistent with company, investor, and regulatory requirements

Manage Operational Audits and Quality Reviews

• Oversee operational audit processes, including pre-close and title/funding reviews
• Provide second-level review for complex or higher-risk transactions
• Review Jumbo loans and other transactions requiring additional operational oversight
• Assist with HPML, QM, and other compliance-related alerts and exceptions
• Identify recurring audit findings and help implement corrective actions, training, or process improvements

Provide Sales and Loan Officer Support

• Serve as an operations resource for Loan Officers regarding products, processes, and complex loan scenarios
• Assist with operational questions related to condo approvals, disclosures, underwriting, appraisals, and other loan requirements
• Provide guidance on loan products and operational requirements
• Help develop operational and educational content for Loan Officer meetings and calls
• Partner with Sales and Operations teams to resolve issues that may affect loan progression or the borrower experience

Support Compliance and Regulatory Requirements

• Provide operational guidance regarding disclosures and mortgage compliance requirements
• Assist with TRID compliance alerts and disclosure-related questions
• Respond to compliance questions from Loan Officers and operations team members
• Identify and escalate system or technology issues that may affect compliance
• Support reporting, remediation, and process improvements related to operational compliance

Oversee Post-Closing and Investor Issue Resolution

• Assist with early check, loan quality assurance, and post-closing findings
• Review and help resolve investor suspense items
• Coordinate corrections to post-closing documentation when needed
• Support responses to Quality Control findings and questions from the QC team
• Assist with post-consummation Closing Disclosure requirements and corrections
• Work with internal teams to identify recurring post-closing issues and improve upstream processes

Support Special Loan Products and Programs

• Provide operational oversight and support for specialty and newly introduced loan programs
• Assist with Bridge Loan setup, disclosures, and processing requirements
• Support upfront underwriting and operational procedures for specialized programs
• Help ensure established procedures are followed consistently
• Assist with Aspire, bond programs, brokered loans, and other specialized loan products
• Support implementation and training as new products and programs are introduced

Manage Operational Support Channels

• Oversee the internal Operations Help Desk and ensure Loan Officer and Loan Specialist inquiries receive timely, accurate responses
• Serve as the first point of review for LoanMAPS support requests to determine whether an issue is related to training, process, or system functionality
• Identify recurring questions or user issues that may require additional training or process documentation
• Coordinate with LoanMAPS Support when technology issues require additional review or development

Support Technology and Process Improvement

• Participate in testing of mortgage technology integrations and system enhancements
• Perform end-to-end testing of new functionality, workflows, and operational processes
• Assist with bug identification, testing, documentation, and validation
• Review and test operational reports for accuracy and usability
• Partner with technology teams to identify opportunities to improve workflows, automation, and system functionality
• Support implementation and adoption of technology solutions across Sales, Processing, and Closing

Support Marketing and Company Communications

• Review mortgage-related marketing materials for operational and product accuracy prior to distribution
• Help ensure product, process, and guideline information communicated internally and externally is accurate and consistent

What You'll Bring

• Significant experience in residential mortgage operations, with strong knowledge of the loan process from application through post-closing
• Prior experience leading, supervising, or providing senior-level support to mortgage processing and/or closing teams
• Strong understanding of conventional, government, jumbo, non-conforming, and specialty mortgage products
• Experience with processing, closing, disclosures, underwriting requirements, investor guidelines, and post-closing processes
• Working knowledge of TRID, HPML, QM, and other mortgage compliance requirements
• Experience reviewing and resolving investor suspense, quality control findings, and operational exceptions
• Strong knowledge of mortgage documentation, appraisals, title, disclosures, and closing requirements
• Ability to analyze complex loan scenarios and provide clear, practical guidance
• Experience developing or delivering mortgage operations training
• Strong leadership, communication, organizational, and problem-solving skills
• Ability to manage multiple priorities and work effectively across Sales, Operations, Compliance, Technology, and other departments
• High level of attention to detail and commitment to loan quality
• Comfortable working in a technology-driven mortgage environment
• Willingness to adopt and support automation, digital workflows, and AI-enabled tools that improve operational efficiency and accuracy

Technology

Experience with or the ability to quickly learn:

• Mortgage loan origination systems
• Loan processing and closing platforms
• Digital document and workflow systems
• Automated Underwriting Systems
• Mortgage compliance and quality control tools
• Reporting and operational analytics platforms
• Microsoft Office
• Mortgage technology integrations, automation tools, and AI-enabled platforms