Corporate Operations Manager

Omni Hotels & Resorts; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Omni Hotels & Resorts seeks a Corporate Operations Manager to lead the Rooms Division standards across properties. You will drive operational excellence, develop training programs, and ensure brand standards are consistently met.

This role requires deep hotel operations knowledge, strong organizational and communication skills, and the ability to manage multiple projects. The ideal candidate has 5–7 years in luxury hotel operations with managerial experience, familiarity with OPMS/ORS, Medallia,

Qualifications

• Five to seven years in luxury hotel operations preferred, with four to five years in a managerial role.
• Bachelor’s degree preferred in hospitality, business or related field.
• Extensive knowledge of operations standards and hotel systems (OPMS/ORS).
• Proficiency in Microsoft Office 365: Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Create, develop and implement front office, guest services, housekeeping and brand standards.
• Analyze Rooms Division financials, Medallia trends, online reputational management, and Synergy usage.
• Analyze internal operations data and monitor industry trends to refine guest offerings and standards.
• Facilitate ongoing training using systems like Medallia, Power of Engagement, Synergy, Opera, Adobe Captivate LMS and Canary SMS.
• Build effective teams by overseeing hotel Task Force needs and openings.
• Conduct property visits to review Rooms Division SOPs and brand standards.
• Lead project communications for Operations between IT, procurement, sales & marketing and other departments.
• Support development of Rooms Division managers and career paths.

Skills

Verbal communication

Written communication

Attention to detail

Listening

Education

Bachelor’s degree preferred in hospitality, business or related field

Tools

Opera OPMS

Opera ORS

Medallia

Synergy

Canary

PowerPoint

Microsoft Office 365

Job description

Omni Service Center, 4001 Maple Ave, Dallas, Texas, United States of America

Job Description

Posted Wednesday, August 19, 2026 at 5:00 AM

Omni Corporate Offices

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Purpose:

Be a key part of the corporate Rooms Division team driving operational excellence for Omni Hotels & Resorts - a luxury hotel brand known for its award-winning service and vibrant culture. The Corporate Operations Manager supports a portfolio of properties across all aspects of the Rooms Division standards and training to ensure the company delivers memorable experiences for our guests. This position requires a deep knowledge and passion for hotel operations, excellent organizational and problem-solving skills, attention to detail and the ability to manage multiple projects.

Key Responsibilities

• Create, develop and implement front office, guest services, housekeeping and brand standards, including management of the Brand Standards tracking system
• Analyze and provide feedback to hotels regarding Rooms Division financials, Medallia trends, online reputational management, Synergy usage and other BOH/FOH tools
• Analyze internal operations data and monitor industry trends to help refine guest offerings and standards
• Facilitate ongoing training, including Moments of Service, Medallia, Power of Engagement, Synergy, Opera, Adobe Captivate LMS and Canary SMS
• Build effective teams by overseeing hotel Task Force needs, including hotel openings, hotel acquisitions, special events and open positions
• Conduct property visits to review and improve Rooms Division execution of standard operating procedures and brand standards
• Lead project communication for Operations between IT, procurement, sales & marketing and other departments to ensure clear and concise directives are properly conveyed and executable
• Partner with ASC in ongoing development of rooms division managers and Leaders in Development, including participation in identifying internal candidates for open Rooms Division positions as well as succession planning and career path discussions
• Assist on other Rooms Division projects as needed

Qualifications

• Five to seven years in luxury hotel operations preferred. Minimum of four to five years in a managerial role; experience in housekeeping, front office and related roles required
• Bachelor’s degree is preferred in hospitality, business or related field
• Extensive knowledge of operations standards, Opera property management systems (OPMS), Opera reservations system (ORS), Medallia, Synergy and Canary, etc.
• Thorough understanding of Omni culture and key service components
• Proficiency in Microsoft Office 365: Outlook, Word, Excel, and Power Point
• Effective listening, high attention to detail, and excellent verbal and written communications
• Able to work extended hours, including weekends, evenings and holidays
• Travel expected approximately 75% of time

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Service Center, 4001 Maple Ave, Dallas, Texas, United States of America