Corporate IT & Infrastructure Lead

Zoot Enterprises, Inc.; Bozeman (MT); On-site; USD 100,000 - 140,000; Full time

Job summary

Zoot Enterprises in Bozeman, MT seeks a Corporate IT Manager to lead the corporate IT functions, projects, and people. You will oversee desktop, server, network, and cloud services, guiding incident response and ensuring smooth operations for production systems and internal work environments.

The role emphasizes prioritization, risk assessment, and alignment with architectural standards, security practices, and business objectives. On-site presence is required at Zoot headquarters.

Qualifications

• Bachelor's Degree - Computer Science, Business, Information Technology, or other related fields preferred.
• 3+ years of IT experience in related fields.
• Or, an equal combination of education and experience.
• Ability to successfully pass background screening.

Responsibilities

• Oversee Corporate efforts and changes to ensure stability, performance, and reliability of Zoot's corporate environment (e.g., workstations, servers, networks, and cloud services). Provide directions to the team on troubleshooting efforts and ensure timely resolution of issues.
• Lead, mentor, and develop Corporate team members by setting expectations, providing guidance, and fostering professional growth aligned with Zoot's standards, frameworks, and best practices.
• Maintain a working understanding of Zoot's technical environment to guide decision-making, validate approaches, and ensure alignment with architectural standards, security practices, and business objectives.
• Identify and guide opportunities to improve and maintain the corporate environment ensuring alignment with business needs (e.g., system upgrades, automation, and process improvements).
• Define and monitor key performance indicators, review operational metrics, and drive continuous improvement initiatives to enhance service quality, reduce costs, and improve efficiency
• Partner with internal teams (e.g., software, network, security, service desk) and external vendors to ensure coordinated efforts, effective issue resolution, and successful project timelines.
• Act as an escalation point for issues, driving analysis and ensuring proper analysis, coordination, and resolution while engaging appropriate internal teams (e.g., Incident Management).
• Oversee and approve changes to the corporate environment in accordance with Zoot's Change Management and Release Management processes, ensuring appropriate in-advance communication, risk assessment, and minimal disruption to operations.
• Proactively assess risks, recommend improvements, and contribute to the overall technical direction of the IT environment.
• Support and guide disaster recovery planning and business continuity efforts to ensure system resilience and preparedness for potential disruptions.
• Provide guidance on Zoot's data backup strategies to ensure data protection. Including maintaining schedules and testing backups.
• Manage relationships with external vendors and service providers, including evaluating services, coordinating support, and ensuring value and expectations are met.
• Contribute to strategic IT planning, including evaluating new technologies, identifying modernization opportunities, and aligning infrastructure initiatives with Zoot's long-term goals. Working with the Director of IT and other IT Managers.
• Oversee IT Corporate projects and initiatives to ensure delivery is on time, within scope, and aligned with quality expectations, while guiding teams through prioritization and execution.
• Ensure IT Corporate maintains accurate documentation of systems, processes, and changes.
• Oversee procurement processes, including purchase orders for hardware and software, and contribute to budgeting and cost management efforts.
• Respond to requests to assist in problem resolution, including after-hours support needs. Provide leadership support, ensuring appropriate team response and communication.
• Track time on a basis that is required by accounting.
• Know and comply with Zoot's Policies and Procedures, Code of Business Conduct, and Employee Agreement.
• Promote, achieve, and maintain a service-oriented culture focused on delivering timely, high-quality support and solutions to internal and external customers.
• Other duties as assigned – it is understood that this list of major duties and responsibilities is not an all-inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

Education

Bachelor's Degree - Computer Science, Business, Information Technology, or other related fields preferred

Job description

Zoot Enterprises in Bozeman, MT seeks a Corporate IT Manager to lead the corporate IT functions, projects, and people. You will oversee desktop, server, network, and cloud services, guiding incident response and ensuring smooth operations for production systems and internal work environments.

The role emphasizes prioritization, risk assessment, and alignment with architectural standards, security practices, and business objectives. On-site presence is required at Zoot headquarters.