Corporate Hospitality Associate

Global Business Transformation Solutions, LLC (GBTS); Miami (FL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions seeks a customer-focused Service Specialist to join our team at the Foley & Lardner client site in Downtown Miami. You will provide exceptional client support across mail, copy, hospitality, meeting coordination and facilities tasks in a fast-paced professional environment.

The ideal candidate is proactive, detail-oriented, and committed to delivering high service levels. Responsibilities include mail and copy services, reception backup, conference room management, and general

Qualifications

• High School Diploma or GED.
• 1+ year(s) work experience in the customer services field.
• Excellent verbal and written communication skills.
• Ability to multi-task with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period.

Responsibilities

• Mail Services: metering, sorting, and distributing mail and accountable packages per schedule.
• Copy Services: producing copy, print, and scan projects per written instructions.
• Backup Reception: answering calls and routing to the right person; greet visitors professionally.
• Hospitality Services: coordinating and maintaining client conference rooms and kitchens; ensuring supplies.
• Floor Coordination: stocking general supplies and daily maintenance of copy rooms.
• Facilities Services: may include pictures hanging, small moves, cleaning, and equipment concerns.

Skills

Verbal communication

Written communication

Multi-tasking

Attention to detail

Professionalism

Education

High School Diploma

Job description

About Us: Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is seeking a professional, customer-focused Service Specialist to join our team at Foley & Lardner client site in Downtown Miami. In this dynamic role, you will provide exceptional client support across a variety of services, including copy and print production, mail services, hospitality support, meeting and catering coordination, and general facilities assistance. The ideal candidate is proactive, detail-oriented, and committed to delivering a high level of customer service in a fast-paced professional environment.

Essential Job Responsibilities

• Mail Services: Includes metering, sorting, and distributing mail and accountable packages per schedule.
• Copy Services: Includes accurately producing copy, print, and scan projects per written instructions.
• Backup Reception: Includes answering incoming telephone calls and routing to the appropriate person; greets and announces visitors in a friendly and professional manner.
• Hospitality Services: Includes coordination and upkeep of client conference rooms, common areas, and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies, and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
• Floor Coordination: Includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services: May include hanging pictures, small office moves, cleaning services, and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• High School Diploma or GED
• 1+ year(s) work experience in the customer services field.
• Excellent verbal and written communication skills.
• Ability to multi-task with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period.

Compensation & Benefits

The Compensation range for this role is 21.00 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications. All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

#INDHP Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.