Corporate Communications Operations Specialist

ntrs; Chicago (IL); Hybrid; USD 68,000 - 112,000; Full time

Job summary

Northern Trust in Chicago is seeking a Corporate Communications Operations Specialist to enable enterprise internal communications. You will manage communications platforms, publish content, maintain tools, and provide user training across channels, including email, intranet, and digital signage.

You will analyze engagement metrics, create visual assets with Figma, collaborate with Technology, HR, and business teams, and ensure content aligns with brand standards.

Qualifications

• Experience supporting intranet, newsletter, digital signage platforms.
• Ability to analyze engagement data and translate insights.
• Strong troubleshooting and customer support skills.
• Excellent written and verbal communication.

Responsibilities

• Manage internal communications platforms and tools.
• Publish content and distribute across channels (email, intranet, newsletters).
• Provide user training and technical support for communications technologies.
• Create, edit, and publish enterprise communications across multiple channels.
• Review and publish content; maintain intranet navigation and alerts.
• Coordinate digital signage updates; governance of tools and standards.
• Produce recurring newsletters with formatting and QA.
• Create/resize visual assets with design tools like Figma.
• Collaborate with stakeholders to align with brand standards.
• Analyze engagement metrics and report on performance.

Skills

Internal comms

Intranet

Digital signage

Troubleshooting

Organizational skills

Attention to detail

Microsoft 365

Figma

Data analysis

Collaboration

Communication skills

Tools

Figma

Microsoft 365

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/Department : Corporate Communications Operations Specialist/Corporate Communications

The Corporate Communications Operations Specialist supports the enablement, delivery and administration of enterprise internal communications channels. This role manages communications technology, publishes and distributes content, maintains digital communication tools, creates visual assets, provides user support and training, and develops reporting that helps measure channel effectiveness and audience engagement.

The key responsibilities of the role include:

• Manage, administer and maintain internal communications platforms and tools.
• Manage email distributions, audience lists, system access, and delivery processes.
• Provide user training, technical support, and troubleshooting for communications technologies.
• Build, test, edit, and distribute enterprise communications across multiple channels.
• Review, edit, approve, and publish content for internal communication channels.
• Maintain intranet site navigation, featured content, alerts, and other digital channel components.
• Coordinate updates to enterprise and location-specific digital signage.
• Support the implementation, governance, and adoption of communications technologies and standards.
• Produce and distribute recurring corporate newsletters, including formatting, quality assurance, and publication.
• Create, edit, and resize visual assets and templates using design tools such as Figma.
• Partner with business stakeholders to develop communication materials that align with brand standards and channel requirements.
• Maintain communication resources, templates, and content repositories.
• Compile, analyze, and report on communications performance metrics, including email engagement, intranet activity, newsletter results, and event participation.
• Identify opportunities to improve processes, user experience, operational efficiency, and channel effectiveness.
• Collaborate across Corporate Communications, Technology, Workplace Services, Human Resources, and business teams to support strategic communications initiatives.

Skills/Qualifications:

• Knowledge of internal communications channels, publishing platforms, and email distribution systems.
• Experience supporting intranet, newsletter, digital signage, or communications technology platforms.
• Strong troubleshooting, problem-solving, and customer support skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to accuracy.
• Proficiency in Microsoft 365 applications and communications technologies.
• Experience creating and editing visual assets using Figma or comparable design tools.
• Ability to analyze engagement data and translate findings into actionable insights.
• Strong collaboration and relationship-building skills.
• Excellent written and verbal communication abilities.

Working Model: Hybrid (#LI-Hybrid)

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

#LI-EA1

Salary Range:

$67,500 - 111,500 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encoura