Corporate Communications Manager

ZINC Zillow, Inc.; United States; Remote; USD 113,000 - 180,000; Full time

Benefits offered by this job

Equity awards

Job summary

Zillow Group’s Corporate Affairs team seeks a Corporate Communications Manager focused on litigation, policy and regulatory communications. You will serve as the communications lead for legal risk matters and public policy priorities, partnering with Legal, Government Relations, and executive leadership to craft timely, accurate messages for external audiences.

In this role, you will own end-to-end communications, shape proactive and reactive strategies, and coordinate cross-functional

Qualifications

• Experience in corporate communications addressing litigation, policy and regulatory matters.
• Ability to translate complex legal and policy issues into clear messages for external audiences.
• Strong cross-functional collaboration with Legal, Government Relations and C-suite teams.

Responsibilities

• Own litigation and regulatory communications end-to-end, anticipating press questions and guiding leadership responses.
• Lead communications that support public policy priorities with plans aligned to business objectives and policy goals.
• Partner with Legal, Government Relations, and Communications to shape messaging for policymakers and regulators.
• Represent the Communications team in discussions with Legal and senior leaders, translating complex situations into clear positions.
• Build and maintain media relationships with journalists covering legal, regulatory, policy and real estate beats.
• Draft statements, Q&As, press releases, speeches and social content aligned with Zillow's brand and policy goals.
• Drive cross-functional projects across Legal, Communications, Government Relations and Investor Relations with clear objectives and timelines.
• Support crisis communications and reputation management across teams during high-stakes situations.
• Monitor and adapt to developments in legal and policy domains, pulling insights back to the team for agile responses.
• Represent Communications in cross-functional forums and executive briefings to advocate for communications priorities.

Skills

Litigation communications

Policy communications

Media relations

Crisis communications

Executive briefing

Job description

About the team

About the team Zillow's Corporate Affairs team is responsible for growing awareness for Zillow Group's portfolio of innovative products and services, enhancing its brand reputation and affinity and amplifying advocacy efforts with various audiences including consumers, real estate professionals, policymakers, regulators and investors. Through earned and owned media channels, on-the-ground engagement and data and research, the Corporate Affairs team strengthens Zillow's position as a thought leader in housing, technology, and real estate.

About the role

This Corporate Communications Manager specializes in litigation, policy and regulatory communications and develops and executes strategic initiatives that strengthen Zillow's reputation and relationships with key external stakeholders. In this role, you will serve as the communications lead for litigation, regulatory, and other legal risk matters, and for communications that support Zillow's public policy priorities. You'll partner closely with Legal, Government Relations, Executive Leadership, Communications and business leaders to shape thoughtful, consistent messaging during high-profile and high-stakes situations. This is a highly strategic individual contributor role that requires sound judgment, strong executive presence, and the ability to operate with autonomy in complex, fast-moving environments. You'll help ensure Zillow's legal strategy, policy positions, and public communications remain aligned while leading cross-functional workstreams that support our broader reputation and stakeholder engagement goals. This role is part of the Corporate Communications team, reporting to Zillow's Director of Corporate Affairs. You won't have direct reports, but you will lead.

What You’ll Do

Own litigation and regulatory communications end-to-end. You'll develop proactive and reactive communications strategies for litigation, regulatory and legal risk matters — anticipating how matters may evolve in the press, preparing leadership for likely lines of questioning, and ensuring Zillow speaks with consistency and confidence. Your work product is polished and precise, and you exercise sound judgment, carry strategy through to execution, and independently develop work that is ready for senior executive review.

Lead communications that support Zillow's public policy priorities. You'll partner with Government Relations and Public Affairs to develop communications plans that align with Zillow's business objectives and its federal, state and local policy goals. You'll shape messaging for policymakers, regulators and other government stakeholders, and amplify Zillow's pro-consumer advocacy through media, events, thought leadership and owned content.

Serve as a trusted strategic partner to Legal and the C-suite. You'll operate in rooms with Legal leadership, outside counsel and C-suite executives, and influence decision-making and elevate needs to leadership with speed and clarity. You'll translate complex legal and policy situations into clear communications positions, proactively flag communications risks, and regularly present solutions alongside the problems you identify.

Manage media relationships in a specialized, high-stakes context. You'll build and maintain relationships with journalists who cover legal, regulatory, policy and real estate industry beats — proactively shaping narratives where possible and responding with speed and precision when inquiries arrive. You understand how to work within legal constraints while still being an effective, credible media partner.

Craft clear, compelling content. You'll write and edit statements, Q&As, press releases, op-eds, speeches, briefing materials and social content, making sure everything we say is accurate, timely, and aligned with Zillow's brand, business objectives and policy goals.

Drive cross-functional projects with rigor and clarity. You'll lead workstreams across Legal, Communications, Government Relations and Investor Relations — defining objectives, building workback plans, and establishing RACI frameworks that keep complex, fast-moving matters organized. You anticipate the questions your stakeholders haven't thought to ask yet and show up with answers.

Support crisis communications and protect Zillow's reputation. You'll help coordinate messaging across Legal, product, customer care, investor relations and other key teams during high-stakes situations, and evaluate legal and policy developments for potential reputation risks.

Monitor, adapt, and apply. You'll track legal, regulatory, policy and media developments that could affect Zillow, bring relevant intelligence back to the team, and quickly integrate lessons into how you work.

Represent Comms in cross-functional forums. You'll carry the Communications team's perspective into legal strategy discussions, stakeholder planning meetings and executive briefings — advocating for communications interests and helping other functions understand what's at stake from a public narrative standpoint.

Remote position

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, and the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $112,800.00 - $180,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $107,200.00 - $171,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Los Angeles County applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the LosAngeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Company Culture

Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality. How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.