Corporate and Travel Industry Sales Manager

Four Seasons Hotel; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Join Four Seasons Hotel Nashville as a Corporate & Travel Industry Sales Manager and be a key part of driving revenue through strategic account management. This role combines relationship building with sales expertise in an environment known for exceptional service. Ideal candidates possess a strong background in hotel sales along with three or more years of experience in a luxury setting. Be part of a dynamic team that shapes the guest experience in Music City.

Benefits

Competitive wages and benefits

Comprehensive learning and development programs

Exclusive employee discount programs

Complimentary employee meals

Qualifications

• Proven track record of three or more years in a management position in Sales or Operations in a luxury environment.
• Requires reading, writing and oral proficiency in the English language.
• Working knowledge of division operations, costs, and accounting.

Responsibilities

• Drive transient revenue through corporate and leisure travel account management.
• Proactively solicit business from travel agencies and corporate clients.
• Manage annual RFP process for key accounts.

Skills

Sales Management

Relationship Management

Strategic Business Development

Communication

Education

College degree in hotel/restaurant management or related

Tools

Opera BI

Hotelligence

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.

The Opportunity:

We are seeking a Corporate & Travel Industry Sales Manager an exciting opportunity to be part of Four Seasons Hotel and Private Residences Nashville!

The Corporate & Travel Industry Sales Manager (CTISM) is responsible for driving transient revenue through the solicitation and servicing of corporate and leisure travel accounts across key markets. This role focuses on strategic business development, high-impact relationship management, and effective account planning to generate room nights, maximize RevPAR, and support overall hotel profitability.

Responsibilities Include (but are not limited to):

ESSENTIAL FUNCTIONS:

Sales & Business Development

• Proactively solicit and confirm business from travel agencies and corporate clients.
• Develop and maintain a strategic target account list, with a focus on high-value opportunities.
• Manage the annual RFP process for key accounts, including pricing and program inclusion strategies.
• Conduct outside sales calls, trade shows, site inspections, fam trips, and client entertainment.
• Utilize tools such as Hotelligence, Opera BI, and internal systems to identify and secure new business.
• Collaborate with the Worldwide Sales Office (WSO) and participate in global sales initiatives.

Sales Execution & Effectiveness

• Maintain strong product knowledge of the property and competitive landscape.
• Achieve sales goals and conversion metrics through effective selling techniques.
• Ensure proper Delphi hygiene, documentation, and follow-up on all leads and bookings.
• Serve as a liaison between clients and operations teams to ensure seamless execution.
• Represent the hotel professionally in all interactions and foster repeat business.

Internal Collaboration & Community Involvement

• Collaborate within the Shared Services model with Four Seasons Hotel Denver.
• Engage in local travel and business organizations to enhance hotel visibility and community presence.
• Work closely with the Reservations, Revenue, PR, and Marketing teams to align on goals.

Administrative Duties (

• Participate in regular sales meetings and pipeline reviews.
• Prepare sales reports, forecasts, and action plans as required.
• Support the Sales & Marketing team with special projects and hotel initiatives.
• Create and execute strategic account plans for top-producing accounts.

NON-ESSENTIAL FUNCTIONS:

• Keep supervisors informed of any and all potential problems so corrective action can be taken where needed.
• Maintain a professional appearance and conduct personal behaviour in a mature professional business manner where representing the hotel or company.
• Be a sound analyzer and problem solver.
• Be a do-er and implementer.
• Be a team member and assist as needed within department or hotel.
• Develop and use good acumen and be a good business operator.
• Communicate industry trends or market data as needed to better understand our marketplace and business.
• Have a strong attention to detail, monitor quality and be obsessively service oriented.
• Be versatile and flexible and maintain composure during stressful times.
• Manage, coach and guide assistant.
• Receive and share constructive criticism.
• Have interpersonal sensitivity.
• Respond to hotel safety or emergency situations.
• Perform tasks as assigned by hotel management or staff.

Preferred Qualifications and Skills:

Education: College degree preferably specializing in hotel/restaurant management, hotel event sales or equivalent experience is required.

Experience: Proven track record of three or more years in a management position in Sales or Operations in a luxury environment.

Skills and Abilities:

• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
• Knowledge of sales, events , finance , operations, cost control, labor control, maintenance, merchandising, and accounting.
• Requires reading, writing and oral proficiency in the English language.

Travel required: Some travel for conferences or client developments.

Hours required: Eight to ten hours shifts; scheduled days and work hours may vary based on need.

About Four Seasons Hotel & Private Residences Nashville

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel features 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.

Service Culture

Currently operating over 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What to Expect

• Dynamic Employee Culture where you are encouraged to be your true self!
• Inclusive and diverse employee engagement events all year-round
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay
• Sick Pay, Disability Coverage and Life Insurance
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Comprehensive learning and development programs to help you master your craft.
• And so much more!

Visa Requirements

Authorization to work in the United States is required for this role.

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf